HI Service Portal (HI Help and Feedback) Floating buttons

Michael160 · ‎04-12-2017

Does anyone know how HI support is doing this on their Service Portal? These buttons that follow me on their Portal. I can click on feedback and complete a survey. I would like to do this on our service portal.

stefanpetrovic · ‎05-03-2017

Michael,

Sorry for a late reply.

You can define it almost anywhere. On a widget level, page, etc

There are two parts that have to have a matching ID. First is on the <button> element and second on a modal (check red highlight)

You chose ID name, but they have to match. If you have more them one modal, you have to have more unique IDs

<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#Feedback">Feedback</button>

</div>

<h4 class="modal-title" id="myModalLabel">Feedback</h4>

</div>

...

</div>

<button type="button" class="btn btn-default" data-dismiss="modal">Close</button>

<button type="button" class="btn btn-primary">Submit</button>

</div>

Hope this helps

View solution in original post

dak · ‎01-18-2018

OK, sorry. I see that I can modify the ACL for writing to the Feedback table myself. I think I have it working for me now.

lasse3 · ‎01-18-2018

Hi Dean,

I am happy that you found a solution. Regarding the default ACL, this should have been fixed in the latest release. What version of the app are you using?

Kind regards

Lasse

dak · ‎01-18-2018

My current version is:

Automize Service Portal Feedback

Automize PS

Installed Version 1.0.7

Installed Dec 05, 2017

Again, thanks for the App and the quick replies.

JC S_ · ‎02-08-2018

Hi Lasse,

I just tried this on our DEV instance and the attachments added by users seems to be missing when I view it. Is this a known bug?

lasse3 · ‎02-08-2018

Hi JC,

Thank you for trying out the app!

I am not aware of this issue and it was not identified in our tests.

I would very much appreciate if you could report this issue to support@automize.dk and make sure to include the following information:

- Version of the app (eg. 1.0.7)

- Your browser incl. version

- The roles of the user, that you are testing with

- Steps to reproduce the bug

I hope that we can quickly identify the issue and provide you with a solution.

Feel free to put me on CC (lkh@automize.dk)

Kind regards

Lasse