HI Service Portal (HI Help and Feedback) Floating buttons

Michael160 · ‎04-12-2017

Does anyone know how HI support is doing this on their Service Portal? These buttons that follow me on their Portal. I can click on feedback and complete a survey. I would like to do this on our service portal.

stefanpetrovic · ‎05-03-2017

Michael,

Sorry for a late reply.

You can define it almost anywhere. On a widget level, page, etc

There are two parts that have to have a matching ID. First is on the <button> element and second on a modal (check red highlight)

You chose ID name, but they have to match. If you have more them one modal, you have to have more unique IDs

<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#Feedback">Feedback</button>

</div>

<h4 class="modal-title" id="myModalLabel">Feedback</h4>

</div>

...

</div>

<button type="button" class="btn btn-default" data-dismiss="modal">Close</button>

<button type="button" class="btn btn-primary">Submit</button>

</div>

Hope this helps

View solution in original post

Inactive_Us1532 · ‎04-30-2021

Hi Lasse,

I am too facing same issue when we add Attachement in feedback model frontend view attachment does appear in attachment list.

But when we submit feedback in backend it get displayed.

So can you please let me know why it is not visible in frontend feedback model.

Thanks

Pramod Pandey

Pramod Pandey2 · ‎02-02-2021

Hello Lasse,

Can we implement this in our personal instance.

Please help if possible.

Thanks

Pramod Pandey

Inactive_Us1532 · ‎02-05-2021

Hello Lasse,

I am installing this app on my dev instance but i am stuck at one point adding certificate.

Step 1:- App Purchased (Done)

Step 2:- App Downloaded (Done)

Step 3:- Need Certificate to complete it (Pending)

Please help me how can i get this certificate to complete my instalation.

shivanipatel · ‎04-21-2017

Michael,

We are glad you took advantage of the ServiceNow Community to learn more and to get your questions answered. The Customer Experience Team is working hard to ensure that the Community experience is most optimal for our customers.

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Thanks!

coleschlosser · ‎03-26-2020

I have this button working on my Service Portal, however, it seems to create a new assessment even when the button is not clicked. For example, I just visit the portal and a new assessment is created without a user even knowing. I can still click the button and take the assessment, but there would be a ton of unneeded assessments created in the background. If I complete my assessment and then refresh the page a new one is created, again without clicking the feedback button. Any ideas on why this is behaving this way?