Hide Elevated Role under User Menu > Elevate Roles

Karl Dietrich · ‎01-29-2022

Hi all,

I am searching for a way to hide one elevated Role under the User Menu > Elevate Roles. Does somebody know a why to do that?

I have tried modifying these UI Macros, but my changes seemingly do not apply to anything, everything stays the same.

The same is true for the UI Script "ElevatedRole" and the UI Page "elevated_role_dialog"

Thanks in advance

Karl

Willem · ‎01-30-2022

Hi Karl,

I see you continued on this here:

https://community.servicenow.com/community?id=community_question&sys_id=bb28b0e21bdd0910d018c8ca234b...

I think that is a better way of approaching this as it does not require you to customize the Elevated privilege functionality.

Using a GlideRecord Query would be a good starting point. That way you can secure the field with ACL's for a regular role. And when you need the value you can use for example an on Display business rule that loads the value of that field for usage in Client scripts.

I would suggest you close this thread to more focus on your other thread. You can do this by marking the best answer as Correct. Additionally people highly appreciate it if you reward their help by marking their comments Helpful.

View solution in original post

Willem · ‎01-30-2022

Hi Karl,

Yes, can happen to anyone. Sometimes the Community is just here to be a rubber ducky and lead you away from over engineering 🙂

Hopefully this push in the right direction has helped you.