For most applications I've tested (Change, Problem, Incident) I can click the banner bar gear icon, and then in the System Settings dialog box, click Printer friendly version and am presented with a Click to print button.I can print the table of know...
Hi All, We have an issue in which users are allowed to click on the thumbs up/ Thumbs down indefinitely. In my opinion this defeats the purpose of knowledge ratings. Can this be corrected or is this A FIX Out of the Box functionality?Thanks for your ...
Hi All,I have a questions. Can custom variables be reused in variable sets? what about without variable sets? If so, are there any pros or cons to this?Thanks!
Hi,One of my customer is on Fuji patch 8 with a lot of knowledge articles and they are using the global search quite a lot.Recently, when the user (whatever the role) is entering some text/keywords on the global search (top right search field), they ...
Submit Button is not visible in Catalog Form. (This not visible for only one catalog item). I have disabled all the Catalog UI Policies and Client Scripts. But something is blocking.b-raddeepak.ingaleThanks
Could somebody help in decoding the state field being displayed as a number? What do we need to display the correct state ?
Hi all,We're currently looking for a solution for bulk access requests. It should be noted that our catalog items contain a "Customer Info" field, basically a requested_for field. We also have a Business Rule in place that takes the user within this ...
Is there a way from the request side or after submission to determine is a request was submitted using an order guide versus ordering from the catalog item itself?I would like to trigger some processing on the request only if the request was submitte...
Hi, how do we disable other business rule that might run.My initial approach is to use setWorkflow(false); But I don't know if its rightDoes set workflow runs only in workflows? Thanks,Tadz
var set = new GlideappVariablePoolQuestionSet(); set.setRequestID(item.sys_id); set.load(); var vs = set.getFlatQuestions(); for (var i=0; i < vs.size(); i++) { if(vs.get(i).getLabel() != '') { template.space(4); template.print(' ' + vs.get(i).getL...
Hi All,I have written a Catalog Ui policy seems to be working on catalog item form but not on requested form and catalog task form.I have also checked the two checkboxes on catalog ui policy formThanks & Regards,Akshay
Hi,I want to display UI notification to respective people based on incident status.When admin approves the catalog item request I want to send the UI notification to the person who opened the incident.I was following the instruction from this Displ...
How to get service catalog item old version control history.
I'm trying to troubleshoot an issue that we saw crop up twice in the past 2 weeks and need your help.We have a catalog item that was recently updated that included an extra variable (mandatory) with a modified workflow. These 2 weeks, I saw 2 of th...
Hello Everyone,Can anyone suggest me how to achieve prefix to REQ for a single particular item?Lets say i have a General Request and when i submit the request it should display me GREQ1234 instead REQ and if i have some software request it should dis...
