We want to improve our search results. What is the difference between using keywords "pinned" to articles versus using meta in knowledge articles? Currently, we use keywords to pin an article to the featured content area of the homepage and meta for ...
I'm attempting to include a dynamic content block in a layout via <g:content_block type="content_block_programmatic" id="c29676280f1e8600116be388b1050e50"/> in order to have it appear across an entire site (preventing me from having to add it to ever...
I have some live workflow items that were set up incorrectly and are now stuck. There was a 'If' activity with an answer of yes or no but both the yes and the no linked to a join activity so of course the join activity couldn't complete. Is there...
I am trying to implement a clickable link to the RITM# in a catalog task. What is the general syntax around this? I've read up on the wiki.function onDisplay(current, g_scratchpad) { //This function will be automatically called when this rule is pr...
Is there a way to manually create tasks or changes from a service catalog request?Example:User requests a new server to be built through the service catalog. This request will be sent to the Server Team for approval. If approved, the Network and ...
Hello there SN Community,My company has recently decided to decrease the Expected Time/Delivery Time for our SC and I am having some trouble updating the Expected Time for the SC item in the workflow properties editor.The workflow is a published work...
Need assistance with workflow activity catalog tasks. I need the workflow activity catalog task to accept additional conditions. I can add new conditions to the activity, but it is not accepting it and the catalog task activity just sits there. Am I ...
Hi I'm using the below code in Incident business rule in Dev ServiceNow to insert an incident in my Test ServiceNow using SOAP Message. It is working fine. But I also want to send over the attachments using the SOAPMessage. Is it possible to send ...
Hello,We have a workflow named "Software Request" with different assignment groups based on what 'item' is selected in the service catalog form or assignment groups based on requester's location.We would like to add a "manager approval" when a certai...
Hi,We have defined a variable for a catalog item and configured it to display values from a particular table. But I am not able to add any further "Filter" criteria to show. I wants to show only "Active" records.How can i add a filter condition to th...
Hi everyone,I've been searching what the exact logic is behind the Backordered field on Request Item level. Can someone tell me how and where it's being calculated? I've searched through Business Rules, Script Includes, Client Scripts but couldn't fi...
We are upgrading to Geneva and implementing the Knowledge Deflector and was wondering if in K3, we can link to an external knowledge base, say Microsoft, Dell or other. Thanks so much
Under Fuji, what KB configuration or user role is needed to display these related record info on a KB record? Can EditCan ContributeKnowledge CategoriesSo far, I only seem to have access to these tabs on the Knowledge Base record in my admin role:K...
How do you set the default knowledge base for new articles? Even though I have migrated to Knowledgev3 and deactivated the 'Knowledge' knowledge base, when a user clicks the 'Create New' in the app navigator or 'New' UI action from the list view, kb_...
I have requests that are getting this not when the request is submitted. I assumed this is coming from a Service Catalog Request workflow, but I do not see this workflow anywhere in my system. And the request does not have a Show Workflow UI Acti...
