Hi Community,I have a customer who asked to display the "pending retirement" articles on the Knowledge Portal on Knowledge v3.I have looked into the system, trying to think like the KB development team1) I'm quite sure the Knowledge v3 is built using...
Can we deactivate variable set?
Hi,Just need some assistance on an item I need to create. I have built and order guide and on the main page, I have enough variables that user's will need to scroll up and down to fill it out. My management does not want that and want it to be closer...
Hi,I want to add image next to the label with tool tip in Catalog item.Please help me the script/setup to fix this.Regards,RK
Hi,In service catalog, for any Catalog Item when I submit the service request No RITM is attached to it. Instead it shows 'Order Empty' error.Even when I open the Request, RITM is obviously not attached however it doesn't allow me to attache any RITM...
I need to disable the requested for from the Two-Step checkout Shopping cart but I am not sure how to do it. I have noticed in other posts that this can be done by going to Service Catalog > Catalog Definition > Maintain Cart Layouts. but I do not ha...
Hello,I'm currently creating a record producer(which creates an incident) and I'm trying to configure an assignment group based on a variable.The variable name is able_log and has two values, YES and NO.If the user chooses NO, the incident must be as...
I was looking at the content of a cms block I noticed the line below <g:inline template="welcome_content.xml"/> that seemed to be pulling it's content from an xml file. Where could I possibly find this file to edit? Thanks in advance!
Is it possible to add an Approve & Reject button to the RITM form?
What is the difference between posting Comments and Flagging a Knowledge article.?I've looking in documentation and nothing is popping out at me. I'm sure it is a simple concept. We are on Knowledge v3, Geneva patch 6
I have a requirement to create one screen where there will be CI and class field . Upon selection of CI and Class it will display all its attributes on the screen. User can go ahead and modify the field Values. After updating it will go through an ap...
I moved an update set today from my DEV environment to my QA environment however I noticed that my email notifications didn't make it over to QA. Question 1: Does email notifications transfer over with update sets? Question 2: If it does, what is...
I have a recent ask and I'm fairly sure it is possible, but we still have <6 months of active SN experience under our belt. I'm looking to see what I have to do to do the following: Catalog request form to ask variables - after approval - I want ...
i have created one custom table with columns:city,location,name,schedule.Name is made as display true.i want to populate all values in a catalog item with variables city,location,name,schedule respectively.All variables are reference type on that c...
I create catalog item via service catalog >> maintain items. There's a variable for user to choose number of line to input data. Then I use catalog UI policies to manage to hide variables on screen as necessary. From captured screen : if "Add Hardwar...
