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IMPORT the xml in Service now

I am able to export all my catalog items in a xml but can anyone help me how can i import the same xml in any other instance.Exported using the below link: Exporting Service Catalog Items in One Step - ServiceNow Guru Will really appreciate a quick r...

kumar-akshay by Kilo Contributor
  • 5872 Views
  • 8 replies
  • 1 helpfuls

home page url link for Portal

My requirement for the user is this, they want to use the ServiceManagement Portal for their users. Fine, I can link my Catalog Items, My Approvals etc fine on the Portal Home Page. But what they would like is a link to "My Home Page" on the portal, ...

Baggies by Kilo Guru
  • 3364 Views
  • 3 replies
  • 0 helpfuls

Re-open Requests?

Hi,Currently in our system, we have quite a few Requests that have been re-opened due to the fact that the Request was thought to have been completed, but in reality it had not been completed. Therefore, as a result, these calls have then been re-ope...

bistr by Kilo Contributor
  • 1415 Views
  • 3 replies
  • 6 helpfuls

Using hyperlink within pop up message

I have a script I created as part of a workflow.   I have a pop up message that appears as part of my workflow script that re-directs user to an internal URL.   My issue is this:   I want to have the user be able to click on the URL from within the p...

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kevinmalone by Kilo Explorer
  • 3559 Views
  • 2 replies
  • 1 helpfuls

Resolved! Please make me understand this code.

There is a UI action on my Knowledge Management form which is named as Create Article and it creates an article from the form upon clicking. Below is the snippet of the code which I am finding difficult to understand, would someone like to explain it...

gourav2 by Kilo Expert
  • 2364 Views
  • 5 replies
  • 2 helpfuls

Can an order guide be created to call multiple

I am still new to ServiceNow and I have yet to see certain things that seem needed for Catalog items.   They seem pretty basic but maybe they aren't.Can an order guide be created to call multiple Software Request Item (single item called multiple tim...

brkelly by Kilo Expert
  • 2170 Views
  • 3 replies
  • 2 helpfuls

Week Start and End

Hi,I discovered that my instance uses the (default) week starting day of Monday. I am working to change that to Sunday. Here is the wiki article, under the header Creating Calendars; my questions: Why is the default Monday through Sunday? Is there an...

Aaron90 by Giga Contributor
  • 10087 Views
  • 3 replies
  • 2 helpfuls

Resolved! Catalog Client Script: Confirm before submit

We've got a Catalog Client Script that works without any problem for one catalog item (Record Producer).When I use the same script for another catalog item it's not working though, it's not showing the confirm popup.Any idea why I get this behaviour?...

palmen by Tera Guru
  • 3987 Views
  • 4 replies
  • 1 helpfuls