Looking to start utilizing the knowledge management module.Before any new documents are loaded, I would like to clean up the documents that are out there. What is the best practice for cleaning up articles in the knowledge base?Should I do an export ...
When we do a search in our Knowledge Base results are returned based on the meta data contained in the article however when the link is clicked nothing is displayed, also when the link to show all articles i the topic is clicked it displays all the K...
We have a request to prevent users from selecting CIs where Status = Registered when creating CI Groups. How do I update the default filter so that the user doesn't have to alter the filter each time they create a group? I've attached a screenshot of...
Hey all,I have a catalog item that has a container section set up in the following manner:Container Namesingle line text1select box1single line text2select box2single line text3select box3single line text4select box4The problem I'm running into is, t...
Is it possible to create a report that will filter a list of incidents based on certain criteria, followed by further filtering the list if a string is found anywhere in the work notes?
Whether you are using Service-Now or not, we all have things that come up with knowledge management that makes the job tough. What is the most challenging task you face?For us, it is maintaining the content to ensure it is still accurate. The ren...
Hi SNC, Is there a way to change the color of the Global Search? It's by default very un-noticable, unless you know it's there, and I think it would be wise to make it more visible as searching is one of the first things which people do in SNow. Do ...
I have a content page which loads an iframe containing a record producer form. By default, the form width is set to 100% width: Aside from setting the 'Sizing' (height, width) in the iframe form, how can I modify the parameters of the iframe to ch...
Hi all,I'm trying to populate a variable on a catalog item based on the Request For widget on a catalog item.I currently have a script that pulls the location of the person logged into ServiceNow into a variable but that may be a service desk person ...
I have found a bunch of these and the advice never fixes my problem.In the service catalog I want to change the icon that appears next to the one record producer that I have, so that it's the same as the Catalog Items.Yesterday I tried OVER AND OVER ...
HI,I am tyring to make a lookup select box referencing to a table. Can I dot walk to any other column in the table using the script with this lookup selectbox ?Thanks,
Has anyone tried configuring an external web crawler (like their Sharepoint search crawler) to crawl their ServiceNow instance's Knowledge articles?Does the fact that there are "permalinks" available for articles make it possible?For example: https:/...
When I create a new asset in "alm_hardware" table, a ci also get created in the "cmdb_ci table. I have create a before business rule on cmdb_ci table that will rename the ci name in the cmdb_ci table with serial number and also whatever the stockroom...
I'm trying to restrict access of catalog items (record producers) and categories to certain groups. For that purpose I am using the "Available for group" related list.For some reason it does not work.I created a test user which does not belong to any...
Hi, We would like to give our ITIL User, access to create knowledge article in Service-Now, but not to be able to or approve them, etc. I ant only create and edit the knowledge article. Could anyone please advise if there is a simple solution, perhap...
