how to add approver in workflow depending on selection of user of a field
how to add approver in workflow depending on selection of user for a field like lookup select box?
Forum Posts
Running a REST query to populate a table
In the process of setting up an integration between a 3rd party CMDB and ServiceNow. They have provided a REST API to query their database.I have used both SOAP and REST queries in the past to pull specific data on demand and use it, but in this ca...
How can we get the xml of request item raised along with the variable values filled in for that request item, currently show xml shows only the fields not the variables
How can we get the xml of request item raised along with the variable values filled in for that request item, currently show xml shows only the fields not the variables
Resolved! Request Item task actual start and end date
When a task for a request item is created, how does actual start date and end date is populated? Is this ootb? If not, How can both of the dates be updated, any best practice use case you have seen?
Notification recipient based on condition
Hi is it possible to make a dynamic recipient for a notification.For example: (Notification Email Script)if(condition) notify group Aelse notify group Bis this possible?I was thinking of using the addAddress(String type, String addres...
Resolved! CMDB Prerequisites / Discovery
Hi Can anyone help me on the list of , Best practices/ check list for implementing CMDB and Discovery ? thanks in advance for your response.RegardsKiran
Data Lookup definitions
what are the Steps to create a new lookup for Catalog Task and define Data Lookup definitions??
Onboarding Best Practices
Hi ServiceNow Community!We're looking to bring our on-boarding process into ServiceNow but not exactly sure of the best practices are to accomplish this and curious how other admins do this. Currently this process doesn't live anywhere.I was thinki...
Resolved! Knowledge Home Customization
Hey all, I noticed in Service Now that Knowledge now has a handy "Home" page with seperate sections for Category, Most Recent, Most Viewed etc. Is there any way to customize this page? I have noticed that it doesn't seem to adhere to our CSS changes ...
Multiple selection in Record producer
Hello All,I want to create a field similar to glide_list in the record producer.I want to add multiple values in to the form.I used list collector but values are not capturing in the form.If am using reference filed it is getting captured.Can some on...
Resolved! Is there a way to remove a workflow activity besides pressing the 'x'?
Basically I have a workflow activity that a developer moved into the top corner and I can't move it. It's not a big deal if I can't remove it but I'd really like to be able to. Is there a way to do it from the back end, am I missing something tot...
Creating a custom variable editor
I created 2 new custom tables. Both extend directly from the Task table.One is for a new type of request record and the other is the new task table for that record. Think of it like a new incident table and a new incident task table.I'm using record ...
Resolved! Record producer translation
Hi mates,Once again I need your comments on this.I am created 15 record producers and 4 of them need to be translated to French and Dutch.They share some variables sets. (But I ducplicated them and add "_Translated" to be able to separate them)Messag...
Getting com.glide.db.GlideSQLException after increasing max length of the field
I have created an update set where max length of 2 fields (u_ip_address and u_ip_address2) of table cmdb_ci are increased from 40 to 80. When trying to edit ip address via form, u_ip_address2 is ok (it can be up to 80 signs), while u_ip_address field...
Resolved! I want to increase the valid to date by 1 year
I have a need by our customer to update the Valid To date in KB articles by 1 year every time that KB article is updated.So it should be looking at the updated (sys_updated_on) field and making the Valid To date (valid_to) 1 year from that date.Shoul...
