How can I create a report that shows incidents that have knowledge articles attached?
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‎07-11-2017 05:21 PM
How can I create a report that shows the incidents that show knowledge articles were attached?
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Knowledge Management
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‎06-20-2019 02:07 PM
Another useful report would be to find Incidents Resolved or Closed with NO KNOWLEDGE attached.
As Knowledge Admins, trying to push users to follow KCS methods, it is important to identify where, and then why KB articles aren't being created or used to resolve Incidents. The goal for us is to have more articles Self Help facing to reduce the number of Incidents ever created.
I am unable to create successful reports to show this.
Any input would be appreciated.
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‎12-03-2019 10:48 AM
I am looking for a way to create this report as well. Has anyone had any luck figuring this out?
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‎03-19-2020 12:43 PM
meadowsj--I was so excited to find the following answer to Michael A's (and your) question...
I was going to reply to Michael A's post here, but he already saw the answer.
