ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Service Task Variables vis Rest API

Good Morning, We are trying to find a Rest API that will link the "sc_task" or the "sc_req_item" tables to the variables and the answers to these so we can create a report in PowerBI. I believe the table is "sc_item_option_mtom" but I am unable to fi...

Resolved! LDAP Server via MID Server (Authentication)

I am using LDAP Servers to query data from our Active Directory, and at the moment we are not using a MID Server. Concerning the Login distinguished name we have to recycle the password on that account every few months. We have to manually update the...

djparkie by Tera Contributor
  • 1431 Views
  • 2 replies
  • 2 helpfuls

Log4j library of Mid Servers

The Now Support KB article about Log4J (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000959) says: The MID Server, similarly, is not vulnerable to this exploit but does contain an unused, but potentially vulnerable, versio...

Joanna15 by Tera Expert
  • 2541 Views
  • 6 replies
  • 2 helpfuls

Resolved! Virtual Agent Device Type

Hi,Does anyone know how I could configure the Virtual Agent greeting, that it could recognise where the conversation was instigated from, ie Portal, Microsoft Teams or Slack. The reason I wish to do this is because frustrating all three apps have dif...

Trigger Action in ServiceNow with URL?

Hi there, I figured out that I can directly access a page (entry) in CMDB for (e.g.) a computer. So we are equipping our devices with QR codes.  I wonder if we one could also trigger an action by visiting a specific URL directly. E.g. we then could h...

jensPr by Kilo Contributor
  • 520 Views
  • 2 replies
  • 1 helpfuls

Resolved! Survey thanks message

Hi All,        Once i submit the survey on Portal the "Thanks for taking the survey, your opinion counts!" wont appear instead i see a blank page. Please see attached We started seeing this issue after upgrading instance to LONDON.     Thanks Sirish ...

find_real_file.png
SKum by Kilo Sage
  • 1870 Views
  • 13 replies
  • 0 helpfuls

Resolved! Notification to Assignment Groups

Hello, When a incident is assigned, we have the out of the box notification that is supposed to email all members of the assignment group the incident has been assigned to. There are 2 issues:1) It only works for the assignment groups created when w...

Abbie2 by Tera Contributor
  • 5436 Views
  • 5 replies
  • 3 helpfuls