Resolved! How can I get attachment download log?
I can know if knowledge has been viewed by kb_use table. Is there a way to know if a knowledge attachment has been downloaded?
Forum Posts
How to skip the weekends and consider only weekdays to set due date
Hi, I am setting due date based in SLA days and created date i.e. if i am creating a ticket the due date has to be set dynamically based on the SLA days and created date. I am able to get the due date with the help of client script and script include...
Resolved! how to use "Script Includes" of Page scripts in UI Builder
Hi all, I'd like to you to ask how to use "Script Includes" of Page scripts in UI Builder. These scripts are server/client side?Can I find these default scripts? And add my own scripts? Please show me some tutorials, documents, or others of this "Sc...
Resolved! UI action with out of the box form widget
Hi everyone, I am trying to get my UI action on the out of the box form widget in portal to work. All it needs to do is change the state field value to 'approved'When I make it client callable, it disappears from the form widget. I have tried both be...
Resolved! to what/where are the "pending events" that are being tallied in the system overview section of the System Diagnostics home page?
In my instance the "pending events" counter is red and has 8000+ events what is the source data table for this metric?
Attachment visibility to Guest users
Through the service portal the customer would like to link to things like PDFs, or other specific media inside of ServiceNow, but not require a user to register or login to the system to view those. From my exploration and understanding, the default...
How to convert UTC timezone in email to CET?
I have a Catalog item for Workstation Reservation. The user will submit a reservation in the CET timezone, but the confirmation mail the user will be getting is in UTC/GMT timezone. Here user submits as start time: 17/01/22 01:00(CET)(Catalog item),...
Adding new RITM to existing Request
Dear Experts, I want to add new RITM in my existing requests. To achieve this, I am using " reqHelper.addItemToExistingRequest()" to add a new RITM in my existing Request. But the problem is, I am unable to find the actual RITM which is being creat...
Resolved! add item to existing request
Hi Everyone,Have a question, trying to use GlideappCalculationHelper to add 2 request item to an existing request but my script doesnot seems to work... It is not creating additional items. Can anyone help on this or give anyother way of doin...
Data Certification and Scripted Dynamic Filter Setup
Hi, I am building a way for users to certify their mobile number is correct for contact purposes, for this I am using Data Certification. Users are to certify both their business and personal numbers every 6 months. The Certification Filter is pointi...
Resolved! How to create field dependency in a record producer?
Hi,I have two fields:Category and SubcategoryThe subcategory field depends on the category selected.This dependency is set in the incident form and works perfectly.But I need that to work in SP too.Thank you in advance.
Resolved! Link Incident to related links on RITM form
Hi All, On our requested item form we have related links to show related incidents and third party incidents as below, does anyone know how I can populate the incident section from submitting a cat item form on the portal? I have the form all set up...
Resolved! Rejected Approval Task Behavior
We are triggering the Approval from the Ask for Approval Action from the Flow designer. If the user rejects the approval task then the task is getting rejected however we develop in such a way that the user has the option to retrigger the approval...
Resolved! Read access to cat item catalog and categories
Hi community, I have a requirement, which is to display on portal catalog items' catalog and category, on requested items list. Indeed, by impersonating a end user, he can't see these columns. I'm pretty sure that it's due to read ACLs, which speci...
Resolved! Service Portal Client Script - how to get Item Category
Hi Everyone, I'm looking for assistance with Catalog Client Scripts on Service Portal. I have a variable set that is present on most items across 4 categories. However, I want to hide 1 of the fields from that variable set if the Item Category is 'Se...
