Hi,Does anyone know how I could configure the Virtual Agent greeting, that it could recognise where the conversation was instigated from, ie Portal, Microsoft Teams or Slack. The reason I wish to do this is because frustrating all three apps have dif...
I want to send an integer in JSON but payload builder turns it into a string. In the action input it is specified as an integer.
Hi All, Once i submit the survey on Portal the "Thanks for taking the survey, your opinion counts!" wont appear instead i see a blank page. Please see attached We started seeing this issue after upgrading instance to LONDON. Thanks Sirish ...
Hi Guys, Im in the process of automating the mid server install using the supplied powershell script from service now (SilentInstall.ps1). When running this script it keeps failing with: Installation success or error status: 1603 ..Its very much an e...
Hi developers, I always update data with using import set table and transform map. And Recently I came to find that we can also update data with xml import. Has anyone updated data with xml import? and Is there any demerits compared to updating data ...
Hello, Can anyone help me achieve this requirement, as I need to auto-populate the assignment group of the incident record if the logged in user is only a member of a single group and that single group should have atleast an itil type? This is ONLY f...
Hello, When a incident is assigned, we have the out of the box notification that is supposed to email all members of the assignment group the incident has been assigned to. There are 2 issues:1) It only works for the assignment groups created when w...
I had created one view on a form. After saving the record then only I can switch the default view to a custom view. So how we can switch to a different view after a new button is clicked and how can we switch to a different view at any time? I have ...
Hi Friends, I would like to know the difference between Integration Hub which is a part of flow designer VS Actual Integration where some of the integrations are carried out using Rest and Soap methods. Please elaborate Regards Siva Teja
The sys_tiny_url table on our instance is very large. We see there are some entries whose "Last Accessed" value is more than a year old. Reading on the purpose of sys_tiny_url it seems like its something that can be generated or cached on demand. Is ...
Hi, I want to make other fields as mandatory in list view, after I changed one choice field value to enable in list edit. I tired data policy, but in that case its throwing that mandatory fields required error message when I do list edit, without al...
Hi, I am trying to populate a data into transform map via an import set table in a domain-separated environment. I wanted to populate the data in a particular domain let's say XYZ domain. By default, it is populating in the default global domain. Als...
Hi , I need help from anyone can give me some idea on this . I want send email notification only if user belongs to "u_userslist" field value on incident . Now what the issue, 1- Notification when "send event creator" check box "True" : Then if I am...
We are considering our REST Notification API request timeout value from 60 seconds to 120 seconds. Before doing so, I would like to see how many of these inbound REST calls are hitting the 60 second timeout. Is there a place in logs or the ECC queu...
The last few months of patching, I've done a lot of work to move things back to OOB configurations in an attempt to reduce the number of skipped updates in our patches each month. I've noticed in the more recent patches Many of our notifications are...
