As an end-user, I can see the "Show Workflow" related link on requested item self service view. According to you, is it a best practice to hide it? As an admin, I want to see, but as end-user I dont want to see it or go see technical workflow element...
Hello everyone, I am working on the use case in which third party system is going to send us the JSON formatted data and I need to receive the data at ServiceNow and load the data to target tables using the data import function. This is my approach: ...
I'm inserting a image as a thumbnail in an article and want the image to show up in original size when it is double clicked. I see some images in ServiceNow educational courses that'll expand when I click on it. Currently, if I just insert an image a...
Hi All, I'm using Active directory spoke of the flow designer to connect to AD and have been getting this error intermittently: The specified module 'activedirectory' was not loaded because no valid module file was found in any module directory. HRES...
I want to get the row counts returned by query in my business rule.
What is the difference "hasRoleOnly" and "hasRoleExactly"?
If the instance received an email with attachments. How could I include the attachments in the created task using inbound action? Appreciate all the help. Thank you.
Hi Lately, I was searching for a Related List, which (by table relations) must be there... In fact, I wanted to show the "Available for groups" Related List from the Groups perspective, Normally, you can find this Relation (M2M table) as "Available f...
Emails that are recalled should not create a new service request. In this circumstance ServiceNow should match the message id to the original email sent and include the recall message in the original service request created. Ideally, the original ser...
What is mean below error message ? Error: Cannot find function getValue in object .,Detail: Cannot find function getValue in object . This message is displayed in Post incident details of Flow Designer. What should I do?
As part of accomplishing a survey requirement, I prepared a survey definition and published the survey. Now, I have a feedback on the "View Survey URL" link accessible by the end user (Public access). They want to change the font size of the title w...
Hi, Can anyone help me with the post cloning script for data scrambling in non production instances. Thanks in advance!
Hi Everyone, We have opened date and start date fields on the Requested item form. I want to add three working business days to opened date and need to update that result in the start date. For example I was opened a requested item on 12/6/2020, now ...
Hi There,I'd like to include additional information in an approval notification in my workflow. For instance, a user will make a selection, and I would like to use the description to populate part of the approval request that goes to the manager. I'm...
I have a Service Catalog Item for which I am trying to create an ATF test. These are my test steps. 1. Open a catalog item 2. Set variable values 3. Validate variable values 4. Add item to shopping cart 5. Order catalog item My results show I am fa...