How can I disable guests from leaving comments on KB articles

Jackie23 · ‎06-20-2019

I am working on getting our knowledge base up and running for the KB Manager. We want users to be able to comment on KB articles, but we want to make sure they are logged in.

When someone is not logged in they can leave a comment as "guest" and we would have no way of knowing who left the comment. We would still like all KB articles to be visible to the public, but just make them sign in if they want to leave a comment.

How can I make this happen?

Thanks,

Jackie

Jackie23 · ‎06-20-2019

I have found the solution.

Change the Application from Default- Global to Knowledge Management - Service Portal. Locate the "Knowledge Article Comments" widget and uncheck public. This gets rid of the entire comment section if you are not logged in. Once you log in you will be able to leave a comment.

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Deepak Ingale1 · ‎06-20-2019

Thank you for educating me 🙂