Hello everyone! Our change manager requested that the change calender should be made available for users without the itil-role. To meet demands I created and edited the ACLs for the Change Request table making the fields Number and Short description ...
My client wanted MI notifications to come from a different name than the current one. I went to sender config within my email client template and selected "TEXT" and typed in what she wanted to say. I tested this and it did work but goes to spam/junk...
Hi, I want to create new record in SNOW table when user clicks the url (outside of snow platform it may be link in the email etc) and planning to use REST API for this. Can anyone please advise how to achieve this requirement. This requirement is to ...
Hi there, Requirement: When user clicks on the edit button on the demand related list of Project, he/she should be able to add only the demands that are in approved state. I have set the filter like below using Configure->List control. But it is re...
Hi, Can you help me with identifying the variable type of a field in client controller. Thanks, Preethi
Hi All, In sandiago (enabled polaris UI) we have default and dak themes. I have created few custom themes. That I can set for my self from preference. How to set this custom theme as a default theme for all users? Regards
Process flow formatter plugin also installed. So, what is the reason that why process flow formatter is not at form design or form layout ?
Hi, We are building inbound email action for record action. so we will provide the instance email address to end users who can send out an email to create the record in SNOW table. Is there a way we can mask the instance email address instead of prov...
Hello, I was testing if I could put a custom column in sys_approval table to put for information for my knowledge article that is approve. So I created a new dictionary record on sys_approval table as reference type referencing knowledge. But did I ...
Hello community! I've got a custom table with a reference to Table (sys_db_object) and a reference to Field (sys_dictionary). The reference to Field (sys_dictionary) has a ref. qualifier like: javascript:"active=true^name="+current.u_table.name.getV...
We have the Microsoft Teams Spoke configured to post Incident details to a MS Team Channel using a webhook. There is an option (Override Default Fields) in the Spoke to change the fields that are displayed on the Channel. https://docs.servicenow.com/...
Hi All, task.u_requested_for = current.u_requested_for; I tries with this code but it is not working.
How to refresh the current record with values stored in the database after abort action? gs.addErrorMessage('You are not allowed save the record.'); current.setAbortAction(true); action.setRedirect(current); above code is aborting the execution but n...
We would like to show whom the approval is currently Pending for an RITM on Service Portal similar to ITIL view as below. please suggest how this can be shown on Service portal as well.
Hello Community, I'm not clear about why we extend the table. Even if we insert records in the child table it gets populated in the base table. please help me to get out of it. Thanks In Advance!
