Hello, I have a script in business rule that gets the value of recipients of an email. There are emails that has many recipients.I want to check if the recipients start date is in between the created and updated date of my custom table. And if not th...
I want my itil users to always see one view and everyone else to see another. Should I handle this with a view rule or with a system user preference? At first I had assumed a view rule would be the best way to do this, but I am finding that user pref...
Hello, I have a background script that does not seem to be working. It is supposed to copy all field values from 1 field to the next (duplicate field values should be copied to the most recently updated). I can print/log the values that are missing, ...
Hi all, I have created a VTB where I'd like to restrict the access. Only members should be able to see the content / the tasks of this specific VTB. How can I do it? Many thanks in advance! Cheers Artur
Hi everyone I have a requirement, for displaying a variable in the list of the RITM on the Service Portal, displayed through Instance of Simple List. I'd like to configure Display field, given that this variable should be displayed on the first posi...
Dear SNC I created a Dashboard with a report.Now I want to define a default sort order for the columns for everybody who is opening the dashboard. I can only change it for my dashboard, how can I change it globally for everybody? Any help is appreci...
Hi, Can someone help me with how to trigger Notification from Business rule. I want to trigger notification to assiged_to on ScTASK. This is the script that i have added: var gr1 = new GlideRecord('sc_task'); gr1.addEncodedQuery('active=true^stateIN-...
Hello SNOW community, I would like to know the retention period for attachments added to a form or perhaps where to find it. Note: I have created a scoped app with a table extending Task. In case, this affects retention time. I did some searching but...
I'm building a component and I'm having hard time figuring out auto refresh. The requirement is this: Component should be refreshed if there hasn't been user interaction for a set timeIf user interacts (changes the content that is shown), the refresh...
Hi, this is my first time posting, so please correct me if this is the wrong forum or topic.A client has provided me with a list of applications they want to remove from the Application Navigator. These should only be removed if the user has a specif...
I have a mail script returning setFrom and setReplyTo I've added this mail script to these client templates But when I click the reply/forward buttons in workspace the From and Reply are still the instance default email address.
Observed on the instance the Roles are getting assigned to users repeatedly as a duplicate record. Could any one help me understand this scenario of how Roles are getting imported from the AD. The LDAP server import schedule executed every day for ...
Hi All, Can you please help me with this Create one header menu named as "Incident" which will display the count of incidents assigned to the logged-in user. In the header menu of the service portal, I wanted to show the number of incident counts. ...
I have created 4 Encrypted text field in the incident form. And also created two record producer. I want to map 3 fields in record producer to incident form's 3 encrypted field. That time , i want to hide rest 1 field. I have done it through ui poli...
On the platform side, on a form that is part of a custom table, there is a grouping of checkboxes (true/false) that need a heading. I don't want an Annotation because I have UI policies in place to hide these checkboxes if a certain other field is se...
