How can I find the logic and data sources behind the Creators tab in the AI Control Tower Value dash

[RamchandarK]

I am using AI Control Tower in a Project Demo Instance.

From Home > Value tab > Creator Skill (sub‑tab), I would like to understand how the data shown in the Creators tab is calculated. Specifically, I am trying to determine:

• What logic, formulas, or rules are used to generate the metrics displayed in this dashboard

• Which data sources or tables each widget in the Creators tab is pulling from

• Where this configuration is defined (e.g., indicators, PA widgets, data collectors, scripts, etc.)

I have checked Performance Analytics (indicators, data collectors, scoring, formulas), but I could not find any items related to AI Control Tower.

Could someone guide me on how to identify the underlying logic and data sources used for the Creators tab in the Value dashboard?

Thank you in advance for your support.

[Tanushree Maiti]

Hi  

Check if these links help:

https://www.youtube.com/watch?v=OKPnCBzRjrY&t=6s

https://www.servicenow.com/community/servicenow-ai-platform-forum/ai-without-chaos-a-deep-dive-into-...

https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/ai-control-tower-landing....

[RamchandarK]

Hello @Tanushree Maiti 
Thanks for sharing the information.
I’ve gone through the videos and resources you provided.

Based on what I reviewed, the Value Templates do explain how productivity is calculated for AI assets. However, these calculation formulas do not appear to be related to the metrics shown in the Creator Skills tab. The Creator‑specific indicators seem to follow a different logic, and I wasn’t able to find any direct connection between the value template formulas and the Creator Skills dashboard.

If you have any additional guidance on where the Creator Skills calculations are defined, it would be very helpful.

[Paulsylo]

Hi @RamchandarK 

I went through this Question . 

As per the docs, numbers you see for creators skill are not coming from one single tables. they are aggregated analytics generated from AI usage telemetry collected across Now assist ( creator skills).  these number are queryied from ai agent usage (sn_ai_disc_ai_usage), AI inventory usage ( sn_ai_governance_ai_inventory_usage), GenAi creator user (Sn_entitlemtn_genAI_creator_users)

below is the line mentioned in doc - "The Value dashboard page contains visualizations that help you assess the value of your AI systems. Creator skills are included in the Value dashboard page. Value metrics for creator skills are aggregated across non-production and production instances. You need to have the AI steward role to view this dashboard."

reference : https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/aict-value-tab.html

how the calculation works in the value template - https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/using-value-templates.htm...

For example , see this below screenshot - 

Highest skill usage is 69.44% - how this is populated ? -

Value template score formula is 

Skill usage %= (number of executions of specific skills)/ (total executions of all creator skills),

So , Total number of creator skill is 36 and Accepted is 11, so number of execution is 25 so,

25 / 36 * 100 = 69.44 %

So, these are value template default calculation 

Regards,

Paul