How can I get the incident form to show up in Service Portal Designer?

[lisawhimperley]

Hi, 

I have added an Icon Link widget to my main page of the Service Portal I am creating. I would like the link to take the person straight to the incident form to fill in. However, I cannot seem to get the config right to show the form. 

Any advice please?

Currently I am receiving 'Record not found'...

Thanks, 

Lisa

[Mohammed_Iqbal]

Hello  lisawhimperley,

To get the incident form in portal.

1>drag and drop the link icon widget on the page.

 

2>click on the pencil button 

3>select the type URL.

4>in the HREF/URL.

put the below line.

sp?id=form&table=incident&sys_id=-1

id is the name of the widget, table is the table you want to display the form from and -1 means new record

HOPE THIS HELPFUL!!!!! MARK CORRECT OR HELPFUL.

Thanks,
Mohammed Iqbal