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Resolved! ITSM

1)Which system properties controls the software model display names??2) which system property used to configure the list of change fields that are copied from the originating change??3) what needs to be changed if additional fields needs to be mapped...

ITSM

1) which of the following service catalog variable types are not supported in mobile interface  HTML, Label, UI page, Lookup select box ?? 2) what are the four elements of trust worthy CMDB data ?3)To define stock rules which role is required ??4)In ...

Service Portal: Widget not allowing more than one TinyMCE Editor/ Rich Text Editor (sp-tinymce-editor ) in Service Portal after ROME upgrade

After upgrading to ROME, we observed a strange issue with Service Portal's tiny-mce editor  In a Widget if we have more than one <sp-tinymce-editor> anything other than 1st one is not getting displayed. Steps: 1. Go to Service Portal Widgets -> Creat...

vamsi by Tera Contributor
  • 2106 Views
  • 4 replies
  • 0 helpfuls

Resolved! system Adinistrator password reset

Hello!I have to reset password for system administrator account and I go with instruction :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122424 But whenb try to log I get error massage like password or user id is invalid. do...

Dominik1988 by Tera Expert
  • 4742 Views
  • 15 replies
  • 2 helpfuls

gr.initialize() in loop to update records

Hello friends, I came across a scenario in which I need to update multiple incident records and came up with below script:  var gr=new GlideRecord('incident'); var a=['INC0010002','INC0010003','INC0010004','INC0010005','INC0010006','INC0010007']; for...

document viewer issue

Hi Team, We have enable document viewer in our dev env so that the users can view the attachment, by default I can see that when you click on the document it downloads the file instead of viewing it. This seems to be an OOTB behavior. We can see a 'v...

JohnnySnow by Mega Sage
  • 1242 Views
  • 3 replies
  • 0 helpfuls

Search by 2 records

HI,I have a field of type list which is a reference to the user tableIt shows me 2 columns: name, email.I want to search by the 3 columnssearch both by name and by email    I would appreciate the help, thanks Shir 

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