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Multilevel pivot table with No column

Hello,As per our client requirement we need to build a multilevel pivot table which requires rows with no columns , but it seems the Column is mandatory and  not allowing us to generate the report. The client don't want the column to be added in the ...

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sravya2824 by Kilo Contributor
  • 324 Views
  • 1 replies
  • 0 helpfuls

Service Portal Dynamic Translation

Hi, I need help on the dynamic translation of 'short_description' field value on the Outage record. I have attached the screenshots of the English and the translated version. The Outage record has the short description as 'This is a test. Please Igno...

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Resolved! Catalog item container - UI Builder

Hello everyone. Thanks in advance. I'm trying to remove the "Add any details to your request" container that is showing at the end of my catalog item container in the UI Builder. I've looked everywhere and could not find an answer. I think it is rela...

Alex-Lima84 by Tera Contributor
  • 1414 Views
  • 2 replies
  • 1 helpfuls

Data Certification Notifications Question

Hello, We're gearing up to start using Data Certification and as we do that I need to update the notifications for branding consistency. I've found that the trigger for multiple Data Certification notifications ('Certification Task Inserted" for exam...

Archiving Affected CIs and Impacted Services

What is the best practice for removing Affected CIs and Impacted Services that are no longer open/active? I'm attempting to archive affected cis and impacted services. I know I could create a flow, but I was curious about other options. Could someone...

Khill by Tera Contributor
  • 381 Views
  • 4 replies
  • 0 helpfuls

Resolved! Flow for automatic closing On Hold Incident

Hi there,I'm trying to create a flow with the "Flow Designer", that automatically closes Incidents that are for a 6 days On Hold with reason "Awaiting Caller". I managed to setup up the following configuration (in order):1.) TRIGGER AT INCIDENT where...

AdamUMC by Giga Guru
  • 2965 Views
  • 8 replies
  • 4 helpfuls