How can I hide the price on the service portal for users

joshmorris · ‎02-28-2025

Can anyone guide me how to hide the price when a user checks their ticket status within the service portal?

Robbie · ‎02-28-2025

Are you wanting to hide this only for Portal users? What about users using the native 'back-end' UI?

If its for all UI's (Both Portal and Backend UI), ServiceNow have a system property for this: glide.sc.price.display

To update the sys proeprty, type 'sys_properties.list' into the Navigation menu and search for the property name: glide.sc.price.display.

Set the value to: never

Note, because this is a property change, you will need to clear the cache by naviagting to the url <your_instance_name>.service-now.com/cache.do and hit enter).

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  Thanks, Robbie

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Rohit Singh · ‎02-28-2025

Hi @joshmorris ,

Would you like to hide the price only when the user is checking the ticket status or you don't want to show the price even when the user is creating a request from Service Portal?

If only in case of user checking the ticket status, then you can edit your widget and uncheck the Display Price Box.

Debasis Pati · ‎02-28-2025

Hello @joshmorris ,

Navigate to the Request Summary Page: Go to the request summary page where you want to hide the price.
Access Instance Options: Hold the Ctrl key and right-click on the request summary page. This will open the instance options for the SC Order Status widget.
Uncheck Display Options: In the instance options, uncheck the boxes for Display Price, Display Quantity, and Display Total Price.
Save Changes: Hit the save button to apply the changes.

Please mark it as helpful/correct if it helps/resolves your issue.

Regards,
Debasis

Dr Atul G- LNG · ‎02-28-2025

HI @joshmorris

You need to make change in widget and remove this field.

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Ankur Bawiskar · ‎02-28-2025

@joshmorris

check this link

Hide Price, Recurring Price and Quantity

Also check and you will have to clone the OOB widget I believe

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader