How can I hide the price on the service portal for users

[joshmorris]

Can anyone guide me how to hide the price when a user checks their ticket status within the service portal?

[Robbie · Accepted solution]

Hi @joshmorris,

Are you wanting to hide this only for Portal users? What about users using the native 'back-end' UI?

If its for all UI's (Both Portal and Backend UI), ServiceNow have a system property for this: glide.sc.price.display

To update the sys proeprty, type 'sys_properties.list' into the Navigation menu and search for the property name: glide.sc.price.display.

Set the value to: never

Note, because this is a property change, you will need to clear the cache by naviagting to the url <your_instance_name>.service-now.com/cache.do and hit enter).

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie

[Debasis Pati]

There is a plugin called Email retention.

Please read about it it has the capability to do so 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

Please mark it as correct/helpful if this resolves/helps you.

Regards,
Debasis