How can I minimize the variables section that is inserted into and incident form from a record producer?

kevinfrost471
Mega Expert

This might not be the right place but here goes.     I have a record producer on a portal that creates an incident record and puts the fields from the record producer in a Variables area on the form.   It sounds like I should be able to collapse this section but I am not seeing a way to do it.     Once our engineer progresses the incident for ward they no longer need to see the variables.     Is there a way to collapse these?  

Any help is appreciated.

1 ACCEPTED SOLUTION

march
Kilo Guru

I know this does not exactly answer your question, but I think it is always good to have other approach to the same problem. 🙂



What we did is that we created a separate form section to store the variable editor. We then educate the users to use the tabbed forms. This avoid having that information that is typically only useful at the very beginning of the process always available on the screen.



Hope this help


Marcus


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3 REPLIES 3

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Kevin,



You may find this thread helpful.


Variable Editor Expand/Collapse Capability


I tried this but the end users liked the seperate tabbed section better as the solution.   Thanks!  


march
Kilo Guru

I know this does not exactly answer your question, but I think it is always good to have other approach to the same problem. 🙂



What we did is that we created a separate form section to store the variable editor. We then educate the users to use the tabbed forms. This avoid having that information that is typically only useful at the very beginning of the process always available on the screen.



Hope this help


Marcus