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09-17-2019 01:04 PM
I have a user who does not get included in the email distribution for Incident Updated for ITIL. I created a similar notification for testing and he gets included in that. From this I figure it can't be any of his global settings. What I suspect is that at some point he clicked on the Unsubscribe link. That leads me to ask:
Does unsubscribe apply to the notification or the thread? If it applies to the notification, where can I find the data on who has unsubscribed from what?
TIA for any ideas.
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Solved! Go to Solution.
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09-17-2019 01:16 PM
cmn_notif_message.list table would let you know who has what preferences setup
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09-17-2019 01:16 PM
cmn_notif_message.list table would let you know who has what preferences setup
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09-17-2019 01:22 PM
Thanks sethivarun
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09-17-2019 01:31 PM
you're welcome