When we receive a reply email that updates an existing Case, the whole email gets written to the "Email Received" entry in the Activities log. We want it to truncate it at the "From:" text, so only the actual latest part of the email is saved in the...
I suspect this has been asked on the Community before, but trying to find a good explanation is a challenge. I have the following in a Database view: The view loads, but it doesn't limit alm_hardware records to model_category of Computer (hdw_model_...
Hi all, I am getting the below response from a GET method: It needs to be updated in a string field (custom field created for this). But it should be updated with correct formatting as below: Can anyone suggest me a solution for this? TIA
Hello Guys, I am working on service catalog implementation, i have created a simple workflow but it is not triggering at all( i have validated and published it but no luck) and i have checked in active context and it doesnot appear in active context ...
I am trying to understand the below piece of code especially the first line in which an object is created. I understand it is creating a new assessment i don't understand below points.1. Where is the AssessmentCreation()(i believe script include) is ...
Hello all, I am encountering an issue. My team recently upgraded to San Diego from Rome, prior to the upgrade this issue did not occur. I am using the import set REST API to upload a multi import set, to a staging table with an existing transform m...
Hi,I want to set a condition in the flow designer to send a notification "six months after the flow execution time".However, the flow designer could not find such a condition.I'm thinking that I need to have a script in my Look Up Records action that...
Hello, I was building a script on the existing script include "ImpersonateEvaluator" and I was able to to check that if a user that I'm trying to impersonate has a change_manager role, then the current user should have both itil and change_manager ro...
Hello,I'm pulling the CIs dant via Microsoft Intune. I want to create the CI name but I'm confused.For exemple now on the alm_hardware table this is the rule for the CI name.if Class field is on the form CI name is set to Serial Number and Model name...
So i have a requirement to update the colour scheme used for the Process Breadcrumbs on Change and Problems to our company colours. I have created a new theme but looking at how to correctly update the colours for these properties. Just want to know ...
When an agent click on Reply All on an email associated with the case we need to populate CC with Case's watchlist. Is there a way to achieve that?
Hello everyone, I have a requirement to integrate the ServiceNow to third party tool and it's a bi directional integration.As I learner, I am not aware of what are steps to needs to be followed to achieve this requirement, I have gone through some co...
I have a list collector variable referencing the sys_user table. On the sys_user table, I have a custom drop down of "type" I want to filter the list collector to only show of a certain type of user Shouldn't I just be able to use the ref qual like t...
I simple need to change the trigger from Create to Create and Update. I'm using the same table and condition. The table and condition is wiped, which I don't need to alter. I then set the same table and condition then click Save. Saving prompts t...
I have written a script to find some specific content from all HTML fields from knowledge articles but getting below error when there is not specific data in one of the field, not sure what should I write so that it can run only when there is at leas...
