As a fulfiller, I should be able to add rich text format, pictures or non-text information into a work note so that it is emailed directly to the caller. This can only currently be done by attachments. How can I achieve this without adding the new f...
Dear all, we need to provide knowledge articles in several languages and currently manually translate each article. We would like to use a dynamic translation and use "Deepl" as translation service.Does anyone have experiences with Deepl integration ...
How to create a tags in agent workspace?
When reclassifying a CI using these procedures:https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/product/configuration-management/task/t_ManuallyReclassifyCI.htmlIs there a log to denote that has been performed (besides the History...
Hi all! I'm having this issue. I'm working on a catalog item. What I need to do is on a sys_user reference table field, I need to make two conditions: First one is hire date is on the future (after today) and company is Italy. I got that working. But...
I am creating knowledge articles for our users and I would like to attach tags if possible as the users can search on tags. Is this possible please on the lower screen?
How to get current URL link in an variable? Requirement is from incident form through UI action url redirected to record producer which has to create change record. Once change record created, Incident form has to be get updated with caused_by relat...
Hi! I actually have 2 questions:1. When creating a custom clone profile, I see that the exclusions for tables under the "System Profile" also show up when I look at the custom clone profile. Are these exclusions also included in the custom profile? O...
I have seen some articles and discussions related to cloning Service Portal Widgets and Pages, so you work with your own copy rather than modify something out of the box and compromise upgradability later and this makes a lot of sense. One thing tha...
I was making connection between Azure DevOps(using a Service Account) and ServiceNow(using my personal login) and got this error: Instance : ADOSNIntegrationInstance, Action : Connect, Message : Connection failed. For details, see flow execution logs...
Short and simple question: What is the preferred way to set up a Health inclusion rule for a CI Type, but not to include its child classes? Example: I want to set up Stale Metrics only for CIs in cmdb_ci_hardware - but not in it's child classes. Do I...
In my case, I am using an intermediate page for redirecting users to a specific page depending on a condition, but when the user tries to get back to the previous page, the system redirect the user to the intermediate page, and it is a sort of an end...
Hello all,I am currently trying to use Tufin Orchestration Suite to open firewall change requests via the Tufin API. However, when I open a firewall change request using the "Submit Firewall Change Request" action, I do not get a TicketID back.Can I ...
Hi all, I like to check if there are any documentations on how we can set up cloud encryption? Or are the steps performed by ServiceNow? Many thanks in advance.Max
Hello fellow devs!Any guidelines how to narrow down and filter the insertOrUpdate() ?My point is - if I query the incident table , with a filter , only the first filter(field) is taken into account. Example: var user = new GlideQuery('incident').inse...
