Resolved! Modify panel in risk workspace
Hi i need modify the value of "Entities at highest risk" how can i do that? and show the values in the panel with the new filter?
Forum Posts
Need to create a task indicate a creation of a record
Hi there, I am creating a workflow where I need to automate creating a record in a table. The clients wants to add a task which should indicates that whether the record craeted successfully or not. How can I do that? Can anyone guide me?
Reevaluation in Flow Designer
Here is my use case: I'm trying to create a flow that generates three tasks for a case in this order: The flow creates a case.The flow creates Task1.The flow checks a true/false field in the case form. If the user selects "yes," the flow creates Tas...
Hide Retired CI in Change Request Form
Hello Guys, Is they anyway to hide retired CI in selection for CI in Change Request Form ? Tried to use reference requalifier but it didn't work. Found this KB but its risky on my end to do some modification in script include: Users are able to add...
Flow designer server error
I have created a simple flow.All the steps are tested and working fine until I added step 8 which is just an else condition when #2 action is not true (Which means there is no rows returned in action 1 or the lookup) But whenever I remove that act...
Bulk approve knowledge articles?
I wanted to see if anyone else out there is bulk approving knowledge articles to be published. Scenario: we have hundreds of articles that are expiring around the same time and only need to have their "valid to" date extended. I've been having the ar...
Affected CI Related List- Use Same Reference Qual as CI Field?
We have added the AFFECTED CI tab to our change request form. The CM team is complaining however about using it, as they have to click ADD and then have to specify the CI CLASS. For all of our CONFIGURATION ITEM fields, we use a reference qualifier t...
Resolved! How to check user is impersonated using script?
Hello friends, I was trying to impersonate with certain user using the Glide impersonation APIs using below script. However, I was not able to check in background script if current session is impersonation or not. Below returned FALSE in every gs.in...
Broken Search
Hello,Our search function is malfunctioning, and we have been unable to determine the root cause. We are seeking suggestions.When we search for a keyword, the response shows there are hits, but the display fails to reveal any details of the search re...
Knowledge Article Collaboration
I have a situation where a manager wants his director to be able to review and approve of his knowledge articles before publication in ServiceNow Washington DC version. We don't use ownership groups and would prefer not to. We have the Knowledge Ma...
How to get the pop up box/ window while rejecting the change.
Hi Team,Can any one please let me know "If reject is selected we could pop up a box and they input the reason and that goes to the approval record and posts a note in the CHG record work notes" . Currently using the below code. Please help me how to ...
Visual Task bord- make read only for some users
Hi,I need make Visual Task bord that I put member make them just seeall the task will be read only I try acl this is dont work someone can help me?
Resolved! Reference Qualifier - If user has ITIL role, return full list. Else return only the user groups
For normal user, i can just use this script in Reference Qualifier to return only the groups they belong.javascript: 'sys_idIN' + gs.getUser().getUserByID(current.variables.requested_for).getMyGroups().toArray().join()but if i intend to provide...
Update multiple records with different values for the same field
I want to update the field 'busines_criticality' of table 'cmdb_ci_service_calculated' for multiple records with different values. GlideRecord update works fine. But I have to do it in a loop. And this is time consuming. Following is my snippet: ...
Rediret to Native form instead of the Workspace view.
Hello developers, In Performance Analytics Workspace, I have a dashboard which shows multiple tables, I want to redirect users to Native form when clicked on the Id of a record. Correspondence id clicked It goes to the workspace view I want it to go ...
