How can I test incoming email creating an Incident in a sub-production instance

Tim Wmson · ‎11-28-2017

I'm working in a sub-production instance to create Incidents from incoming email. I'm modifying what is taken from the email and put into the Incident. I figured out how to insert and save an old received email and then reprocess it. Is there any other way?

Dubz · ‎11-28-2017

So on prod incident@yourcompany.com and problem@yourcompany.com forward to the instance address right?

If so, this is where i use the DL's, create one called testincidents@yourcompany.com and another called testproblems@yourcompany.com. Add your dev instance address as member of these DL's so when you email them the inbound actions can still pick up on the different 'to' addresses so you can test your rules out. Then you just have to change the addresses when you move to prod.

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Dave Smith1 · ‎11-28-2017

Tim Williamson wrote:

I'm working in a sub-production instance to create Incidents from incoming email. I'm modifying what is taken from the email and put into the Incident. I figured out how to insert and save an old received email and then reprocess it. Is there any other way?

Although this has been answered, if you want to test inbound email actions I believe you can go to System Logs > Emails and create a record there to simulate an incoming email.

I've done this for testing without having to email in.