How can we disable SUBMIT button on Service portal and ITIL view when we select particular value on catalog variable on a catalog item

[Venkat141]

How can we disable submit button on Service Portal view as well as ITIL view when we select Particular value under catalog variable on the catalog form

@Ankur Bawiskar 

@Saurav 

@shloke04 

@Anil Lande 

@Maik Skoddow 

@Jaspal Singh 

@Sandeep Dutta 

@Chandra Sekhar Maganty 

@Musab Rasheed

[shloke04]

Hi,

Instead of disabling the button which will be like customization to core OOB widget you can write a On Submit client script on your catalog item and restrict form submisision and your purpi=ose will be solved like below sample script:

Create a Catalog Client script of On Submit Type :

function onSubmit() {
    //Type appropriate comment here, and begin script below
    if (g_form.getValue('Variable Name') == 'Value here') {
        return false;
    }
}

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[Ankur Bawiskar]

Hi,

you can use onSubmit catalog client script and stop the form submission

Showing/hiding the button would require DOM which is not recommended

Regards
Ankur

[Ankur Bawiskar]

Hi,

if you still require to show/hide the button then this link has script solution

Remove/disable/hide record producer Submit button.

Regards
Ankur

[Ankur Bawiskar]

@Pavan Ramireddy 

Did you get a chance to check the above link which has script to show/hide?

Regards
Ankur