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07-15-2025 11:15 PM
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07-16-2025 12:24 AM
your requirement is not clear.
Please share that and screenshots of what you did so far and where are you stuck
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-15-2025 11:17 PM
Hello @GADDAMJ ,
Using the flow designer, you can achieve this functionality.
Thank you.
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07-15-2025 11:26 PM
yes i was asking the flow
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07-15-2025 11:30 PM
Who wants to send you the approval? You can use the Ask for approval action for attaching the approval.
Thank you.
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07-15-2025 11:52 PM
Hi @GADDAMJ
first of all, you need to define what is "VIP ticket" is it a ticket reported/requested by a VIP person?
Locate your current approval logics - flow or workflow, and add there a new condition - e.g. "RITM is for VIP" then approval is auto-approved, it shall not be without approval but rather auto-approved to follow the correct lifecycle.
You must know the exact condition, I cannot tell due to no details from your side.
Show us what you did and where did you get stuck to be able helping you, this is very vague.
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