How can we make variables visible on catalog task which are created through Run script

[alekhyanagabhyr]

Hello Everyone,

I have worked on the generic workflow where catalog task are created through the run script.

Now I need help how can I make variables visible on the catalog task in script.

Here is the script were catalog task are created:

while (gr.next()) {
	if(workflow.scratchpad.count == count) {
		var task = new GlideRecord('sc_task');
		task.initialize();
		task.request_item = current.sys_id;
		task.assignment_group = gr.u_assignment_group;
		task.priority = gr.u_priority;
		task.short_description = current.request.requested_for.getDisplayValue() + ' - ' + gr.u_short_description;
		task.description = gr.u_description;
		task.state = 1;
		task.insert();
	}

Thanks

Alekhya N

[Brian Dailey1]

Hi Alekhya,

There is a table called [sc_item_variables_task] that relates a TASK to the variable definitions in [item_option_new] that it is able to view.   To see a variable on your TASK, create a record in this table for your task for each variable you wish to make available.

Also note: an option record [sc_item_option] must have been created for your parent RITM using the same variable definition as above, and is related to your RITM via the Variable Ownership table [sc_item_option_mtom].

Thanks,

-Brian

[Deepak Ingale1]

Hi Alekhya,

On variable definition, there is a 'global' checkbox field. You need to check it so that it is appears of catalog tasks as well.

http://wiki.servicenow.com/index.php?title=Using_Service_Catalog_Variables#Creating_Variables_for_Ca...