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Knowledge Managers engaging teams

Hi, question to any Knowledge Managers.I've been handed the process, I'm very much wearing my L plates with the process. One area I want to look at is seeking greater engagement from teams- in particular linking KBs to incidents where they are used t...

RogueFader by Tera Expert
  • 1194 Views
  • 7 replies
  • 4 helpfuls

user

A user is not visible in ServiceNow, but the operations team has confirmed that the user exists in WebPhone and should have been synced to ServiceNow. How we got that user?

DrendaM by Tera Contributor
  • 720 Views
  • 4 replies
  • 0 helpfuls

Email Notifications

Hi, I set email notification for outages. I have a table with fixed size for this (800 x 200 px), with an image inside. When I use the preview function in ServiceNow notification everything is fine. But, sometimes, when I receive this notification in...