Hello Everyone,I recently built a catalog item that does not require any human interaction. However, I am facing an issue where the request still shows as "Active" even though its state is set to "Closed."After running the script tracer, I found that...
Hi I have 3 group approvals (It's a workflow) after submitting the request am approving the 1st Group approval and 2nd group approval is triggering and then I cancelled the RITM using the button Cancel RITM after this whats happening is 2nd level gr...
Hi all, In a domain-separated instance, I need to make a knowledge base and its articles accessible for non-itil users. Would anyone know the best way to approach this while still respecting the domain separation structure? Thank you in advance!Regin...
Hi All,I want to create a flow for incident management automation where I have to add 4-5 conditions altogether. for e.g. If an INC is in OnHold and the INC has HAS NOT BEEN UPDATED in 18 business hrsThen update the incident state to InProgress & add...
Hi, I have a ModalPopup that is displayed on the Change form triggered by a onChange Client script. The Modal Popup contains a UI Page that has a Choice input field. Is it possible to dynamically add more options to the Choice field from the Client...
Hi, I have a general question regarding Data Import. When Importing data, we are encouraged to create Import Set Table (either directly in the Load data process, or manually by extending the 'import set row' table). However, since number of custom ta...
Hi everyone,I'm currently working on a project where I need to implement document management in ServiceNow. The goal is to create a storage solution where users can upload, delete, and update different types of files, similar to Google Drive.Could an...
Not able to trigger the subflow from UI Action and getting blow errorerror : Error triggering subflow: com.snc.process_flow.exception.ProcessAutomationException: Invalid GlideRecord input format found here is code : var lib = 'UI Action';var func = '...
Hi,how to limit the character on the multi line text catalog variable?
Hello team, I have this integration:1. Using Import Set APIs- InsertMultiple we would be populating the staging tables2. Since these are created as Async Concurrent Import Sets, they are processed within few seconds with the same user who created the...
Hello, I am trying to set the External login link to the default on our Service Portal but am unsure how to do so. Currently Local ServiceNow credentials are the default on the Login widget, but Im trying to get iot to set to SSO as the default.
Trying to replicate my first flow and am totally stuck. I have an IF condition after some approval tasks in order to determine the text on a Catalog Task, however the task does not create. There is also a Catalog Task further up the workflow which wo...
For me on my instance the contract value field is worked out by adding the payment amount and any taxes on however I want this to be worked out by using the length of the contract and then if i put the payment schedule to monthtly and I enter the Mon...
HI All , i have observed one issue that whenever i craete Queue (AWA> Service Channel (related list)) for any support Group for Round robin enable. my account impersonate all the members that present on that Group . please help if any one observe ...
Hi, I am having an issue where when I open an email from the related list of the case. When I click on the Reply UI Action or the Reply All UI Action, it is taking me to a new tab with Forward Email template filled in instead of Reply and Reply All t...
