How can we work with KCS PAR (Process Adherence Review) follow up within the tool?

[Sarah Lybro]

Hi,

Is anyone working with KCS PAR (Process Adherence Review) follow up and has found a good way to get support in the tool?

We are looking into possibilities to use surveys or assessment, but has not managed to get started yet. 🙂

According to the KCS Academy, PII is changed to PAR.

"As organizations spend more time dealing with data protection and privacy, and conversations about PII are most often referring to Personally Identifiable Information, updating the name of this review to PAR seemed appropriate."

//Sarah

[PAWAN K]

I already checked with SN. They don't have PAR. May I please ask your help Henrik with MS excel managed PAR. Yes, I read it's very inconvenient. 

[Paul Curwen]

Have you considered using coaching loops?

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/coaching/concept/coach...

[Henrik Ahlb_ck]

Thanks for the tip! We looked into using the coaching module a while back but it didn't really lead anywhere. But we will investigate the possibilities of using it for PAR reviews again in the near future, in preparation for our upgrade to Orlando.

[Kelley2]

Hi Paul

Have you created any Coaching Opportunities for KCS PAR within ServiceNow? I was wondering how to get started with this.

[PAWAN K]

How soon PAR will be available in SN?