We are expanding our use of the knowledge base and the discussion about attachment document type comes up. Some people like PDF versus Word document. PDF looks nice but then we need to store the Word document somewhere. Has anyone discovered a best p...
for our Report an Incident catalog item, we have a drop down that currently points to cmdb_ci_services so that the user can choose a business service. Recently we added some Discovered services that we temporarily don't want to show in this drop dow...
Hello, I have just implemented Knowledge v3. Everything is working in my two subprod environments but when I move to UAT and PAT the scrip "KBKnowledge().canRead(current) " is returning false. I have added a can contribute UC which names my test user...
Can ATF test whether Related Lists are visible?
After upgrading to London from Jakarta we noticed our instance performance was degraded. We can replicate reliably by navigating to Catalog Item Variables. Other transactions are hit or miss. For example, I can log in with ease, but my colleague w...
So I am trying to make a GET request in my business rule. However, when I debug it via application logs I am getting "Error executing REST request: Invalid uri". When I paste the URL, my browser can load it and I get a response from the API. What cou...
When I open a CI class, and open Relationship tab in CI I receive message as "Maximum relationship limit has been reached and not all relationships were shown in formatter". Could I know why I am receiving this message?
Hi, I started building Guided Tours in our Dev environment under a particular Update Set. It occurred to me that the work I was doing might not move over to Prod as part of implementing that update set. Does anyone know if Guided Tours from a Dev en...
I'm trying to update the short description on my request with the requested item's catalog item display value with an on after business rule. The script works and the short description is updated but I keep getting a message like Unique key violation...
I have a workflow that has a run script activity that sets the RITMs short description like this: current.short_description = current.cat_item.name + " - " + current.variables.<variableA>.getDisplayValue(); This has been working correctly until now. ...
Hi, Can someone please explain what is the difference between admin, system, guest and glide.maint accounts? Any help will be much appreciated. Thank you!
We have a requirement that when a person creates Knowledge article named 'Read Access to Managers' under knowledge base 'Business Work Procedures' then the knowledge article should be visible & read only by the members in the group 'Managers' . If a...
We're using typeahead search for knowledge articles but want to display those using the kb_article_view page. After the London upgrade, we are seeing that our typeahead search results for knowledge articles are using the same URL format... https://i...
We are using the SN recommended code for enforcing some UI rules when a user clicks on a 'Review' button on the change form. This allows us to enforce the UI rules just in time before a user gets ready to move the change request to the next state ver...
I've found a problem with Record producers in the Service Portal:When clicking on Submit, it hangs on the Submitting (before the message appears at the top) and doesn't go any further.Happens on any Record ProducerWorks ok on Catalog ItemsWorks fine ...