I have a strange issue where if I hit the base URL (https://<instance>.service-now.com/) after having navigated to the SSO Login URL, I keep getting redirected to the SSO Login page via the auth_redirect.do page. Without visiting the SSO Login URL, I...
I looked at this https://community.servicenow.com/community?id=community_question&sys_id=b7480faddb1cdbc01dcaf3231f9619b3&view_source=searchResult I am using an onChange script and I put g_form.setDisplay('sys_created_by', false); in the isLoadin...
What's the best way to handle locations for servers? We have SCCM integration currently and I'm aware that for users who are logged in the most get assigned an asset in both SCCM and ServiceNow. Should that be turned off for servers specifically so t...
When task approval is started via Workflow using the Approval - User activity, what out-of-the-box functionality changes the task.approval value to 'Requested'? We recently created two new tables which extend task in two separate custom, scoped appli...
Where I can configure infomessage on portal, for example when new HR case is created, there are two infomessages, I need to change them little bit (trim surname and change link) but I have no idea where I could find them.
When trying to use Trigger = Run Once i select the date and time (a future time) and then wait for that time to pass, the flow does not trigger. what am i missing? is there a requirement that the time for trigger must be an hour away or some other r...
Hi Team,I want to restrict breadcrumbs widget to be read only to all users.They should be able to modify it, for example:All>Active=true must not be editable, It should be read only.Here user clicked on All,So now the query is all:So my requirement i...
Is there a maximum character limit when using Hint/Tool Tip?
From the gear icon on any SN page, the users can set their timezone.We've found that when users set their time zone to something specific, it will reset to a question mark after sign out/sign in or the very next day they try to get into SN.Anyone kno...
Hi All, I am doing an integration between two snow instances. All the data is moving fine from one instance to another. Even the data are also updating without any issue. But when I try to updating the additional comments and worknotes in source ...
Hello, We had some requests about creating generic user accounts for internal resources et end users. Besides of some of the functional disadvantages of using them, is this a practice accepted by ServiceNow regarding licenses and all that contractual...
Anyone else having issues sending notifications from ServiceNow via email to AT&T SMS devices? For many years we've used the Email2SMS functionality that nearly every US provider supports to send text messages to our users via their SMS email address...
Hi, Im wondering if its possible to have an image visible in the description field for an incident? When a user sends a ticket by email and has images in the email, the images get uploaded and put as attachments. But I want them showing together with...
How everyone excluding and preserving the CMDB data during cloning. We don't want our PROD data to be copied to DEV also we don't want DEV data to be cleared after cloning by cleanup script. For a note , the existing OOB preserve and exclude option ...
I have a big file in sys_attachments that I am trying to retrieve with a REST API call to the Attachment API. The file is 279MB I increased the API Attachment Request timeout from the default 60 seconds to 360s just to allow this file going out. Howe...