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03-22-2017 12:13 PM
In the ServiceNow emails there is a Watermark. How do we change the watermark font / size of this watermark in the emails?
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03-22-2017 01:45 PM
Hi Barb,
This works as far down as Fuji as far as I know. I have just implemented it in a Geneva instance.
As far as I can see, Hiding, Omitting, or changing the prefix(MSG:) seem to be the only thing you can do without much scripting. Otherwise, you could create a business rule to update the watermark's html before the email is actually sent. However, I would not advise adding this as it could slow down the email clients' performance since it would update all outbound emails to change this html.
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03-22-2017 12:18 PM
Hi Barb,
If you are looking to hide the watermark, there is a property that will make it invisible on all notifications if set to false.
glide.email.watermark.visible
The watermark is still there, it is just inside a hidden div tag.
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03-22-2017 01:14 PM
I'm just looking to reduce the font size.
Also, hiding it based on the ServiceNow site (Hide email watermarks globally ) this only works with Instanbul forward.
Whatever solution is provided, we would need it for Helsinki.
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03-22-2017 01:45 PM
Hi Barb,
This works as far down as Fuji as far as I know. I have just implemented it in a Geneva instance.
As far as I can see, Hiding, Omitting, or changing the prefix(MSG:) seem to be the only thing you can do without much scripting. Otherwise, you could create a business rule to update the watermark's html before the email is actually sent. However, I would not advise adding this as it could slow down the email clients' performance since it would update all outbound emails to change this html.
