How do I clone an Incident ticket multiple times?

[Tony98]

We have 300 stores.

Occasionally all stores will call in or create a work order for the same issue.

We may have to create one work order and copy it in our old system (Track-It) for the 300 stores.

Q) I know we can update a group of tickets on the same fields at the same time, but how do I create the initial 300 work orders quickly?

Q) What if we only wanted to create a work order for a smaller group of stores? A script?

Regards,

Tony

[Uncle Rob]

Which system needs to have the work order?   ServiceNow or Track-It?
Also, is your end goal to show that "something" affected X # of stores?   Or do you legitimately need to deploy field staff to each of the affected locations?

[Tony98]

We have just gone live with ServiceNow.

Track-it is dead and buried.

So in answer to your question - ServiceNow.

[Uncle Rob]

Need that second q answered as well to provide the best archeticdture suggestion.

[Tony98]

Normally, a ticket has to be created - one for each store. We normally fix most issues on a global basis.

Sometimes we have to create a work order for each store, to show we have updated each site with a particular upgrade..