Resolved! Copy Worknotes from RITM to Request
Hi All, I need to copy RITM work notes for a particular catalog item.I am not sure what to add in the query.Please help.Thanks,Sam
Forum Posts
Resolved! How to hide "Add attachments" button in a particular catalog item in Service Portal
Need hide "Add attachments" button for a particular item, not on all widgets, in Service Portal. How can it be done?
Resolved! The Anchor Icon when creating a new Article is missing
When creating a new article in Orlando the Anchor is missing in the control pane. It is showing in the New York version. How do I activate this in Orlando? New York Version Orlando Version
Resolved! Math.abs not working in onChange Client Script
I'm developing a client script in my PDI on the Incident Table. When a user changes the state to canceled (value = 8), then currency 1 field gets auto populated with the absolute value of currency 2 field. Screenshot below:Below is my Client Script t...
Resolved! Browser console generates warning message: "Cannot read properties of undefined (reading 'execute')
Hi, On Service Portal, UI policy does not work and when checking the browser console there is an error "Could not load U IPolicy script for policy" and there is error "There is a JavaScript error in your browser console" error message appears when a...
JIRA UI button to link to external Jira ticket
Hello, I have created a button in the incident form named "Create Jira" which should on click redirect to the Jira page.Steps performed:UI Action configuredUI Page configuredAttached is the result.I have the button but I cant figure out how should I ...
Resolved! Is a wait for condition of approval = approved required when using the Ask for Approval action?
Flow designer question.Is a wait for condition of approval = approved required when using the Ask for Approval action?I seem to have differing results on whether needed or not.Following the approval action is If flow logic for rejection.Will the syst...
Resolved! How to deactivate inactive user through flow designer
Hello SN Team,How to deactivate user if user is inactive for 15 days using flow designer.can anyone suggest me to resolve it.
Getting request number back in flow designer after a flow i being triggered by a catalog item.
We have a catalog item what is triggering a flow, but at one point the flow would need to update the Reqiest itself, and it seems like it is constantly failing to get the request number back. Here is what I have tried so far.1. 2. as for the error i...
Resolved! Unable to process 512 user account control
Hi, When I create user account from Ad activity in orchestration it accepts only useraccountcontrol value 544. When I directly create user account in AD it is created with user account control value 512. Please help.
Resolved! lost plus sign button to create/open an incident in Agent Mobile after upgrade to Vancouver
We recently upgraded from Utah patch 8 to Vancouver patch 5. When we did, the plus sign (the button to create/open an incident) on the My Work tab of the Agent Mobile app disappeared. Has anyone else experienced this? I saw nothing in the release not...
logs of non-interactive users?
I know activities of interactive users are recorded in syslog_transaction table but where the logs of non-interactive/API/OAuth users recorded on the platform?
Resolved! System log errors: [RemoteTable] VScriptableTableData: Unable to resolve javascript condition expres
We've been investigating high count system log errors in our environment and this one has us perplexed. We engaged Now Support for an assist, but that didn't lead anywhere. We get about 1200 errors similar to this every day (the dates change): [Remot...
Catalog - Copy variables from a submitted request or draft to submit multiple requests
Hi all, Question if you all have an idea. I understand cloning allows you to copy a submitted request but change the requested for only. Is there any functionality or a documented workaround to allow the end user to either submit or save a draft of ...
How do I bring back barcode fora user who has already paired a device
Hi,User has already scanned QR code and paired device for MFA. But how to bring again the Scan for the same user to use for another device. Is this something controlled in ServiceNow ?Thanks
