How do I clone an Incident ticket multiple times?

[Tony98]

We have 300 stores.

Occasionally all stores will call in or create a work order for the same issue.

We may have to create one work order and copy it in our old system (Track-It) for the 300 stores.

Q) I know we can update a group of tickets on the same fields at the same time, but how do I create the initial 300 work orders quickly?

Q) What if we only wanted to create a work order for a smaller group of stores? A script?

Regards,

Tony

[Uncle Rob]

As a rule of thumb, I measure impact in ways other than task quantity.  Ideally you want a task only if it represents a discrete unit of work.

Would set patches literally represent 300 distinct transaction if an incident effected every store?

[Tony98]

Examples would be:

1) All stores need a new style paper towel dispenser.

One work order would need to be created for each of the 300 stores.

Each work order would need to be assigned to a different tech.

2) Each store needs to have a particular software tweak.

These tweaks cannot be performed on an automated rollout - they need to be done on a one by one basis.

We need to log a work order for each store for audit purposes - showing which tech performed the update and when.

[Dustin M]

Hi Tony -

Were you able to find a solution in regards to the work order? I am in need of something similar and the only suggestions so far is to create a 'standard request' labeled work order

I am very interested in what you may have accomplished.

Thank you