Hi All,
I have created two 'Simple List' widgets:
- My Open Incidents
- My Approved Requests
Both of the widgets return the records that I am expecting them too however neither of them take the user to a specific record when clicking on the 'link' within the widget.
For example if I click on the request item below it will not take me to that record and will remain on the portal page.
I am going to assume that this needs to be scripted to point the user to the sys_id of the record being clicked on? I should point out here that i'm an admin not a developer so my scripting abilities are limited.
Can anyone help or point in the direction of something that works in a similar fashion?
Regards,
Steven Watts
you dont need to do any coding..using same widget you can pass different table and page where it will take user when clicked on any row.
from page..if you ctrl+ right click on list...like below...go to instance Options
there you can provide all the configuration options..it has option called "Link to this Page". in below image im passing ticket as page...so when clicking on any row..it will take me to ticket page automatically...no need to pass any sys_id
(please mark helpful/like/correct if it helps)
Hi Steven,
The reason being there has been no link associated. All you need to do is to follow the steps as suggested by rossipatel or follow something as below.
1. Open up the page Service Portal >> Page
2. Open it in Editor.
3. Click on the Portal tables to the top right corner.
4. This then opens up something as below.
5. Look for your title (My Open case/ My resolved case etc..)
6. Click on that this then opens up the screen as below.
7. Check if there is any thing in field link to this page. If not get ticket added & save it for the changes to reflect.
