How do I get the URL for my Knowledge Base

[Stacy1]

Hello,

We have multiple knowledge bases now that we are on FUJI.   I would like to put the URL to a particular Knowledge base on one of our internal intranet sites.   How do I get the URL for my knowledge bases?

thank you,

Stacy

[Stacy1]

I want a link in an email that takes the user to this particular knowledge base.   Can you please tell me how do I use $knowledge.do#/search?kb=<whatever your KB's sys_id is> in a URL?  

Thanks,

Stacy

[Uncle Rob]

Sorry about the delay.

https://<yourinstance>.service-now.com/$knowledge.do#/search?kb=<whatever your KB's sys_id is>

[Manjul Katare · Accepted solution]

Hi Stacy,

Try these below two links and let me know if it worked for you!

Link1:

https://<your-instance-name>.service-now.com/nav_to.do?uri=kb_view.do?sysparm_article=[KBNumber]

For Ex: https://demonightlyfuji.service-now.com/nav_to.do?uri=kb_view.do?sysparm_article=KB0000033

Link2:

https://<your-instance-name>.service-now.com/nav_to.do?uri=kb_view.do?sys_kb_id=[KB_sys_id]

For Ex: https://demonightlyfuji.service-now.com/nav_to.do?uri=kb_view.do?sys_kb_id=08f78d43ff1131009b20fffff...

Hope this helps!

-Manjul

[Stacy1]

Hi Manjul,

Funny I am trying to do this again and have had zero luck using either of the URL's you indicated.   It takes me to the full knowledge and not to the particular knowledge base I want to get to.   Any other ideas?

thanks,

Stacy

[akunk23]

Stacy,

I'm having a similar issue as you were. Did you ever come up with a solution?

Thanks