How do Multi-row Variable Sets on the Portal work?

TJ Sandor
Kilo Expert

I have a situation. I have successfully built a catalog item with a very cool Multi-row Variable Set. It looks and functions perfectly in the back-end catalog view (old CSM). The Service Portal LOOKS like it is working perfectly; however, the Multi-Row Variables are not saving when the catalog item is submitted. Everything else (all other functionality and variables) does normally. 

Now, yes, the "SC Catalog Item" widget IS customized in our environment. When I put the OOB "SC Catalog Item" widget back in place on the page; it works perfectly. 

So, does anyone know, what in the "SC Catalog Item" widget makes the Multi-row Variable Set work specifically. We must be missing it in either Client or Server scripts (or both).

HI is actually looking into it also, but I thought this might be faster.

5 REPLIES 5

santoshbharat
Giga Contributor
Hello folks, I also ran into the same issue. Can anybody have any fix to this. Your efforts are appreciated Thanks, Bharat M