How do we disable breadcrumbs on catalog items?

[Blair5]

How do we disable breadcrumbs on catalog items? We have 2 separate catalogs so we do not want the breadcrumbs to be displayed.

[AKT_SN]

Hi Brien,

I am not clear as to what is being asked. If you want the breadcrumb to filter certain records always( and user cant change it), then try using the '&sysparm_fixed_query' on the module in arguments.

Thanks,

Avneet

[Blair5]

Avneet,

I opened an INT in service now and received the following. So it looks like I won't be able to do this without messing with core code.:

Hello Blair,

Thanks for the update, and my apologies for the confusion as I assumed you were referring to the breadcrumb for the categories within the Catalog Item itself.

After reviewing this issue further, I can confirm that we display the breadcrumb from the UI Page "com.glideapp.servicecatalog_cat_item_view" URL: https://guardiandev.service-now.com/nav_to.do?uri=sys_ui_page.do?sys_id=770cc7830a0a0b08005abd85abf0...

The following code within the UI Page calls the UI Macro that defines the functionality of the breadcrumb:

<j2:if test="$[jvar_cat_item_authorized]"> <g:catalog_item /> </j2:if> <j2:if test="$[!jvar_cat_item_authorized]"> Not Authorized </j2:if>

In looking at the UI Macro "catalog_item", the breadcrumb is linked to the Catalog Cart Item, which means that unfortunately the breadcrumbs that display on the UI Page of the Catalog Item is not customisable: URL :https://guardiandev.service-now.com/nav_to.do?uri=sys_ui_macro.do?sys_id=770989b10a0a0b0800b1333d892...

Therefore as this functionality is not customisable, I have created an Enhancement Request on your behalf, which is FTASK18839.

You can follow the progress on the above mentioned enhancement request via Hi.

Please note: Enhancement requests are reviewed, prioritized, and incorporated into the product based on a number of criteria, including aggregate demand, strategic interests, and total effort.

[rtecall]

Hello,

I was not able to locate the Enhancement request in HI (FTASK18839) but I did find a resolution to disable the ESS user from clicking the breadcrumbs to access items that were listed in the Category.

sys_properties_list.do

  change the OOB true to false on the system property: glide.sc.use_breadcrumb_links.cms

You can locate this on the wiki: http://wiki.servicenow.com/index.php?title=Service_Catalog_Properties

glide.sc.use_breadcrumb_links.cms

Use links for breadcrumbs rendered in Service Catalog pages accessed via a CMS site. This enables users with the CMS administrator (content_admin) role to choose whether service catalog breadcrumbs are displayed with or without links for greater navigation control. Type: true | false Default value: false

Kind Regards,

Coleena

[nancyhz]

Hi Blair

I have same request to hide disable breadcrumbs on catalog items.   Have you found any solution yet

Thanks