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How View Rules function

Hello friends,  We had created a custom View Rule against the cmdb_ci_win_server table and it had been working just fine. Recently we installed one of the OTB module and got additional form view rule against the same table. Now the second view rule s...

RahulY00040 by Tera Contributor
  • 1507 Views
  • 7 replies
  • 2 helpfuls

ServiceNow licensing / usage reports

I'm looking at how my users work in SN to ensure we have enough licenses or that we don't go above our contracted number and in some cases it's easy to find users with a role that are not acting as fulfillers (the application or table I built for the...

business duration

Hello,Could someone help me to know why the business duration of task don't work only for one user and it give me the unreal date. The result of the other user is OK .

Resolved! Not having write access while creating new record

Hi all, I am facing a weird issue. I have given the write access to a specific role. The user having that role is able to edit the existing records, but not having write access to the same fields while creating a new record. Can someone please help m...

sd2097 by Tera Guru
  • 2089 Views
  • 4 replies
  • 3 helpfuls

Resolved! A Beginner’s Guide: Six (6) essential elements and features of ServiceNow’s UI16 interface

Welcome to thisServiceNow beginner’s guide on navigating ServiceNow UI16!  In this article, we’ll explore theSix (6) essential elements and features of ServiceNow’s UI16 interface to help you get started. ServiceNow is a versatile platform designed t...

BillMartin by Mega Sage
  • 2451 Views
  • 1 replies
  • 0 helpfuls

Dependecy View Filters

Hi folksIs there a way that CIs shown in Dependency Views can be filtered by a custom choice of field(s)?For example, if you have infrastructure CIs that serve different clients individually (identified in the Company field of their form), but that h...