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K-12 student: Internal or External User?

Good morning! We are a K-12 school district currently using ITSM & HRSM to manage staff (teachers, administrators & corporate) support and requests across 7 departments.  We are at a point where we need to look at assigning IT assets directly to stud...

Kristin J by Mega Sage
  • 2184 Views
  • 3 replies
  • 0 helpfuls

Resolved! SNC Access Control Plugin has been activated. Info Sec Team would like to be able to search the log files to identify any Service Now users that have accessed our system and what actions have been taken. Which log file would be best suited to access?

We have recently activated the SNC Access Control Plugin. Our Info Sec Team would like to be able to search the log file best suited to identify the support personnel that have accessed the system and what action were taken when they did, Any suggest...

marceiseman by Kilo Contributor
  • 2417 Views
  • 5 replies
  • 1 helpfuls

Resolved! Copying both the asset and related CI during Insert

Hello, I was wondering if there was a way (outside of Imports) to have the 'Insert' feature copy all the information from a Hardware Asset and all the information from the related CI? For example, if I purchase 10 identical computers and input inform...

MACR by Tera Contributor
  • 1051 Views
  • 3 replies
  • 1 helpfuls