How do we select the standard change template from Flow designer?

[switypatel]

How do we select the standard change template from Flow designer? When I select action as Standard change request it says it will take the template associated to Catalog. Seems like its not working.

[puneetgoels1]

Can you provide the screenshot?

[Jacqui]

I think I understand the issue here. In the 'Create Standard Change Request' Action in Flow Designer, it tells you to use a template and if you don't only offers the description and short description field by default. 

From what I can tell, the only way to add a template is through a custom script. I did it by creating a separate action just for creating standard changes. I didn't have any inputs or outputs and my script looked something like this

(function execute(inputs, outputs) {
    var chg = new GlideRecord("change_request");

    chg.initialize();

    chg.applyTemplate('Template Name Here');

    chg.type = 'standard';

    chg.insert();
})(inputs, outputs);

With this script, it created a new standard change and filled in the values from the template. You can also edit individual fields by setting them in that script like I did with the 'type'.

[othomas1]

Hi @Jacqui I am working on something similar, but i cannot get it to work. Was your setup something like below?

[sachin_namjoshi]

You can use Script Step to apply scripted template in flow.

Use below code to apply scripted template.

var rec1 = new GlideRecord("change_request");
rec1.initialize();
rec1.applyTemplate("my_incident_template");

Regards,

Sachin