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CMDB Classes and Relationship Info

Hello Pals,Can anybody share the detailed meaning of each class and the attribute details? I am also looking for relationship types in CMDB with their meanings. I have searched wiki page but couldn't find any specific details.What I am looking is; Le...

Geeky by Kilo Guru
  • 2878 Views
  • 3 replies
  • 1 helpfuls

Add unique ID (CI ID) for all CMDB classes

I have created CI ID field as a unique filed in cmdb_ci TABLE to be used toall CI as unique identifier.   It works well when new CI record is created, which a unique CI id: CIxxxxxxxxx will be generated. However,   Wehave many CIs were already import...

nancyhz by Mega Contributor
  • 5421 Views
  • 4 replies
  • 0 helpfuls

images in knowledge articles ?

Hi. We are in the mid stages of a service desk toolset review and I have a question about knowledge articles.Commonly work instructions created by the service desk consist of images and text. However it doesn't appear that you can embed images direct...

by  
  • 8113 Views
  • 8 replies
  • 1 helpfuls

Add attachment option with a field

Hi is there anyways I can add the attachment option to a field. In my Change form, I need a requirement to add attachment option with a fiels, say, "Impact assessment" field.I know, OOTB global option add attachment is there. all I need is to add the...

Ak Islam by Giga Contributor
  • 1927 Views
  • 3 replies
  • 0 helpfuls

Resolved! How can I filter the Affected CI related list?

Hello,  We're fairly new to ServiceNow and recently implemented Change Management.   When we use the "Affected CI" related list, it includes a large number of CI's that will never have changes recorded against them.   i.e. Switch Forward Rule, Switch...

scottatah by Giga Expert
  • 4707 Views
  • 5 replies
  • 0 helpfuls

One form for all requests?

Hi everyone!  Recently, it was 'announced' that all IT requests for services will be entered and fulfilled through Service Now.   Yay!!  The fine print -- they want one form.   Zoiks!  Let me add a few numbers here... we have ... roughly 30 services ...

SLA duration based on Catalog Item

We are using the SLA plugin. I am trying to create an SLA which pulls the duration from the Catalog Item delivery_time field rather than the value specified on the SLA definition. Can anyone tell me how to do this? Can anyone tell me the purpose of t...

gflewis by Kilo Expert
  • 1994 Views
  • 3 replies
  • 0 helpfuls

Reference vs lookup select box

Hi,I am trying to make a field look up select box variable type. Can I do the dot walking like current.variable_pool.reference_field.fieldnames?The lookup selectbox gives us a nice look way than reference, but reference field has a advantage of   dot...

ryadavalli by Tera Expert
  • 6571 Views
  • 7 replies
  • 0 helpfuls