How do you add a link to a specific knowledge base for the navigator?
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02-04-2019 08:38 AM
I am trying to link to a specific knowledge base in the mobile app for our field service users and the link I set up isn't working. When I click on it in the mobile app, the navigator flyout closes and I return back to the home screen. Is there another way I should be creating this link?

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02-04-2019 08:56 AM
To a knowledge base link should be something like
/$knowledge.do?sysparm_type_filter=all&sysparm_kb=a7e8a78bff0221009b20ffffffffff17&browse_type=categories
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11-20-2019 09:10 AM
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12-07-2021 07:51 AM
David, I'm sure you've resolved this by now, but in case someone stumbles on this (as I did);
We are in Quebec. We've successfully used;
- For Tag default; /$knowledge.do?sysparm_type_filter=all&sysparm_kb=<kb_sys_id>&browse_type=tags
- For Category default; /$knowledge.do?sysparm_type_filter=all&sysparm_kb=<kb_sys_id>&sysparm_category=-1&browse_type=categories
&sysparm_category=-1 (I presume using -1 is like saying all?)
[Or you can use &sysparm_category=<category_sys _id> to get to a specific Category]