How do you add a link to a specific knowledge base for the navigator?

e_wilber
Tera Guru

I am trying to link to a specific knowledge base in the mobile app for our field service users and the link I set up isn't working. When I click on it in the mobile app, the navigator flyout closes and I return back to the home screen.  Is there another way I should be creating this link?

 

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3 REPLIES 3

dvp
Mega Sage
Mega Sage

To a knowledge base link should be something like

/$knowledge.do?sysparm_type_filter=all&sysparm_kb=a7e8a78bff0221009b20ffffffffff17&browse_type=categories

This link advice worked for me, thank you!

Any idea on how to default the view to look as if you click 'Categories'?  Using the URL you shared seems to default to 'Tags'.

I appreciate the help!

find_real_file.png

David, I'm sure you've resolved this by now, but in case someone stumbles on this (as I did);

We are in Quebec. We've successfully used;

  • For Tag default;   /$knowledge.do?sysparm_type_filter=all&sysparm_kb=<kb_sys_id>&browse_type=tags 
  • For Category default;   /$knowledge.do?sysparm_type_filter=all&sysparm_kb=<kb_sys_id>&sysparm_category=-1&browse_type=categories 

&sysparm_category=-1 (I presume using -1 is like saying all?)

[Or you can use &sysparm_category=<category_sys _id> to get to a specific Category]