common issues or limitation of Service Portal.
It is good if someone let me know the common issues or limitation of Service Portal (mainly when we try to migrate from CMS to Service Portal or while implementing UI Macro or buttons on Portal).
Forum Posts
Send Attachment to SFTP Location
Hi,We have a requirement where we have to transfer the attachment of the record to the SFTP location. Any leads / help on this would be appreciated.Thanks
Resolved! How do I dynamically modify RITM & TASK short descriptions based on Catalog Item short desc. & cat item form variable?
I'm trying to find a way to dynamically modify the short description for the related RITMs and TASKs records that get created when an REQ is created from submission of a Catalog Item form. For example, we have a Catalog Item named "Event Request" th...
Recurring price on Service catalogs
Hi,How can i hide recurring price for service catalog variable.i want to hide the [add $1,115.50] and [subtract $892.40] for end user. but i don't want to remove the price.Regards,Praveen
Resolved! Clone failed with error
I received the following error in the clone log when trying to clone from prod to dev; Node in charge of the clone is offline. The email I received from ServiceNow for the Clone change request has the following error message: Clone engine from ...
Resolved! Outbound IP address
In order to set up LDAP authentication I need to whitelist the IP of the connection from my instance to my organizations' LDAP server. The IP address listed in hi is not the IP address that attempted to connect the the LDAP. Before I can get the IP a...
Create an request item report that shows all approvers
Hi All, I'm trying to run a Request Item report that shows all of the approvers involved.Currently I have only been able to report on the last person that has approved with the addition of the Approval History.Is there a way to display all of the app...
import update sets in bulk
Hi,Is there a way to import update sets in bulk? I mean, if you have 20 xml files on your harddrive, then select all and import them into "retrieving update set" to another system. Or do you need to import one at a time?Best regards,
Resolved! Styling background image in ServicePortal - CSS
I am trying to style the background image position in a container but it's not working. I added a parent class to the container and added some page specific CSS. What the heck am I doing wrong?
Orchestration AD Password Reset
Our ServiceNow instance is not integrated with AD.We do a scheduled import of the users from Oracle and instance is SSO enabled.Now, when we want the users to reset their passwords when they are about to expire. I could see the PWD RESET AD in the Or...
Resolved! Copy query for a report
Is there really no way to copy a query from one report to another in ServiceNow? I have several reports for a dashboard that all need to have the same (sometimes tedious) query criteria and I'm recreating it manually over and over again. Seems like t...
url to the side_door
I want to change the url to a side_door. I hear it can be done. Can an admin do it or does this need to be requested?
Multiple (Array) Items in Catalog Item
I have a three part question related to design and implementation of Catalog Items. I am often asked to design an item which accepts "one or more" items. For example one or more (name, phone number) pairs for a request to add lines to a phone. ...
Resolved! Is it possible to link to a document stored outside of ServiceNow, within a Knowledge article?
There are documents (Word, Excel, PDF) that are stored on a server that I would like to be able to link directly to within a Knowledge article. I know that I can attach them to the article and link them that way, but some of these files are regularly...
Resolved! Activity Collapse capability
In Eureka we used to have the bility to collapse the Activity area for an incident so it only showed the first line of the activity you could then expand individual updates to the activity to see it. This was really useful for incidents that have a...
