Hello everyone,I am using the Advanced script field on the Catalog Task workflow activity in order to create some custom text in the Description field of the current task. In particular, there are 4 fields/variables we would like to include - 2 varia...
I have a question regarding inactive users and cleanup/maintenance. What is the best practice or generally accepted method to cleaning up outstanding approvals? For approvers that are inactive do you monitor and clean these up proactively? What do yo...
Having some trouble with the "Create AD Object" activity in the workflow editor. In testing, using the provided Create AD Object entry that you provide test inputs to, I have no problem creating a group.When the activity is added to a workflow and it...
On the email table there is an embedded list named Originating Event and Notification This list shows the notification name and event that was triggered (if any). I need access to these values and I'm not sure how to pull them back in a business rule...
Hopefully this is an easy fix. I'm attempting to automatically fill the fulfillment group for a catalog task based on a selection in another field (which team). I'm trying this line of code in the Script portion of the catalog task of the workflo...
Why we use this code in ACL.What did GlideSecurityManager.get() do?and what did 'record/' + root_rule + '/write' value do?
Hi,I am trying to create Business service maps manually. Which would be used to understand the application dependencies and to analyze impactwhile creating incidents and changes.Totally confused on where to start. When I goto Configuration -> Busin...
I have been tasked with creating a Metric on the Incident table that creates a Metric Instance when the Priority *changes from* a P5. Unfortunately, the Metric Script does not recognize previous.priority. Only current.priority. This is ran on the...
How do we disable breadcrumbs on catalog items? We have 2 separate catalogs so we do not want the breadcrumbs to be displayed.
I have a use case where I need to set a slush bucket of cmdb_ci_systems to a list based upon a filter.I seem to have succeeded in getting the filter to work and it populates the left bucket with the correct list of system.But I can't seem to get the ...
I have created a scripted REST API. However, any user from the third party application can query this endpoint and see any incidents regardless if they are "private" or not. I have tried using GlideRecordSecure, but it just comes back into the thir...
Hi,Within my change form I need to add a table, something like the below. Is this possible? and if so how can I do this?I have try to create text table but that just does not work. Your ideas and suggesstions are welcome.ThanksRiazHeader 1Header 2Hea...
Our system currently runs a lot of Java Batch jobs and we'd like the ability to track them in ServiceNow. We are currently building our CMDB and relationship systems in our instance and don't see a section to enter our SQL Server Integration Servic...
I wanted to ask everyone for their advise on a requirement I am working with and I wanted to know what the best practice/method of developing this fuctionality would be. Customer wants to have a field that will be used to display at form/list view ...
Hi everyone,We are now in Patch 4 of Helsinki in Service Portal and noticed the list of catalog items we have on the general Service Catalog page shows not only catalog items but forms, metrics, system applications et al. This is thus making our cata...
