- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-18-2017 12:29 AM
When a user creates a new knowledge article I want the article to display default headings and comments in the article body, so that they follow the company style and are provided with assistance in the form of comments that they can delete. How do I create a number of templates with preformatted text ?
Solved! Go to Solution.
- Labels:
-
Knowledge Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-22-2017 10:48 PM
Hi,
If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.
If you are viewing this from the community inbox you will not see the correct answer button. If so, please review https://community.servicenow.com/docs/DOC-5601
Thank You
Please Hit Like, Helpful or Correct depending on the impact of response
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-23-2017 02:04 AM
Great...super...fantastic! Thanks a lot.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2017 12:24 PM
This is the method I used for our templates - our last KM platform had each section as it's own field, and the section name became the header in the end user view - and sections that were not required and not populated were not visible to the end user. We are thinking about adjusting some things, but our first priority was to provide something similar to what our users were used to.
Here is how it looks when applied:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2017 12:26 PM
Forgot to add - to create it, I just went into a new article and typed it all up using the editor functionality, then used the Source Code display to get the code to copy and paste into the template.