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VTB View does not affect Kanban board.

I have attempted to create a view following the guidelines outlined at Here and Here for our project Kanban board. I have created the VTB view as it did not exist, added a single field (State) using form layout, but the view doesn't seem to reflect w...

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TBCDK by Tera Contributor
  • 519 Views
  • 2 replies
  • 0 helpfuls

Resolved! Washington ticket triage how are you doing it?

We will be updating to Washington in the next few weeks. How are you using Service now to triage tickets before giving them a type of Incident, Request, Idea, Demand ect? At the moment in our instance EVERYTHING is classed as an incident first which ...

REST API and CMDB roles

Hi there,I want to develop a REST API that manipulates the CMDB CI's.when I add the iti role we can run CRUD commands like read and update CI attributes via REST API interface. But when I remove this role and add roles like sn_cmdb_editor I cannot mo...

Jay Jav by Tera Contributor
  • 474 Views
  • 1 replies
  • 0 helpfuls

Resolved! No app found matching sourceAppId

Trying to update to latest version of Workflow Studio.    When I click on the Application to update it I get this message:    Bad Request (400) AppsData.getAppInfoFromInstance(): No app found matching sourceAppId:<id> Refresh  Couldn't find any info...

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Resolved! Software Installs not listed in the CMDB?

We are implementing our CMDB. We are having problems with the software showing where it was installed on the CMDB. If you go to Configuration/Base Items/Software it doesn't list where the Software is Installed on.To see where the items are installed ...

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amber_martin by Kilo Contributor
  • 4643 Views
  • 4 replies
  • 2 helpfuls

Resolved! Hide Application on left navigation bar based on groups

Hi,   We have a requirement to Hide an Application if a user is part of group "Test Group". I have written a Before Query Business rule to achieve the same, however the same seems to be not working.  I am on Kingston version.   My BR is : When: Befor...

Community Alums by Community Alums  
  • 1850 Views
  • 13 replies
  • 2 helpfuls