Hello I would like to the OOB related list relationship Problem --> Parent .I could not find it . I have check the System Definition > Relationship. But I could not find it . could you please tell ?
Hello friends, We had created a custom View Rule against the cmdb_ci_win_server table and it had been working just fine. Recently we installed one of the OTB module and got additional form view rule against the same table. Now the second view rule s...
Regular IT (ITIL) agents are unable to view the **Software Installation** table in ServiceNow. It appears that the current visibility is restricted to users with the **SAM Pro** (sam_user) role. However, regular CMDB or IT agents should have access t...
Hello,Could someone help me to know why the business duration of task don't work only for one user and it give me the unreal date. The result of the other user is OK .
How to navigate History Timeline of CI?
Hi all, I am facing a weird issue. I have given the write access to a specific role. The user having that role is able to edit the existing records, but not having write access to the same fields while creating a new record. Can someone please help m...
A somewhat common question on here has been "How do I automatically create entries in the location/department/company tables in ServiceNow during automatic provisioning from my identity provider?" This was actually subtly answered by a user in early ...
Welcome to thisServiceNow beginner’s guide on navigating ServiceNow UI16! In this article, we’ll explore theSix (6) essential elements and features of ServiceNow’s UI16 interface to help you get started. ServiceNow is a versatile platform designed t...
Is there any OOB action to link an issue with existing issue in Jira using ServiceNow Jira spoke
I need to know how are the 'Choose a preferred client' options configured in the Start teams message in SOW.Currently the field 'Choose a preferred client' in the model in SOW has two options ' Old desktop applications' and 'Web client' I want to rem...
Hi folksIs there a way that CIs shown in Dependency Views can be filtered by a custom choice of field(s)?For example, if you have infrastructure CIs that serve different clients individually (identified in the Company field of their form), but that h...
Dear All, How can we pass data from one activity to another activity in flow designer? ThanksSrini
Hi All, I have below requirement:All Tasks are Closed Complete – RITM and Request Closed Complete.All Tasks are Closed Incomplete – RITM and Request Closed Incomplete.All Tasks are Closed Skipped – RITM and Request Closed Skipped. If it is a mix, the...
We will be updating to Washington in the next few weeks. How are you using Service now to triage tickets before giving them a type of Incident, Request, Idea, Demand ect? At the moment in our instance EVERYTHING is classed as an incident first which ...
Hi All, We have a requirement to read excel data with 2 tabs and add few more data on those 2 tabs and finally download the excel. So we wanted to know if there is a way to update 2 tabs on excel and download 2 tabbed excel in servicenow? Current w...