How do you enlarge an image in Knowledge

Donald Small1 · ‎10-03-2019

Hello all,

We have several knowledge articles that have images in them. In the article, the image displays in a small 136x200 px size. The actual size of the image is 658x965. I do not want this huge image in the article itself, but is it possible to have a user click the image to expand it or open up the full size image? I tried to create a link on the image back to the attachment, but that doesn't seem to work.

Thanks in advance.

Lokenath Chakra · ‎10-04-2019

Hi Donald,

This feature was added in Madrid release in the knowledge portal. When you add an image to the article and specify the size to be smaller than the actual size, it is initially rendered in the size specified in the portal's article view. However on clicking the image, the full view of the image is shown:

On click, the full image is displayed. After viewing the image you can close it using the X on the top right and resume reading the article.

View solution in original post

Lokenath Chakra · ‎11-06-2019

@Donald Small

Hi Donald,

From New York, you can use the above article view page (with the image enlargement) for all ServiceNow portals.

Just follow the steps mentioned here to get the above page in your portal flow:

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/build/service-portal/task/redire...

Let me know if it worked !

Regards, Lokenath

Molly KM Ops · ‎07-26-2023

Does this still work in the current release? Currently, my images in knowledge management articles will not enlarge when clicked.

haleszarz · ‎07-21-2021

Thank you very much for the detailed explanation, Lokenath. I've been looking for a similar guide for a very long time, and it's good that I came across this thread where you explained everything quite clearly. By the way, I recently started studying portrait photo retouching. And the current situation motivated me to do this. My parents had a wedding anniversary, and they still have old photos of them when they were young. I tried to improve the quality and process them myself, but nothing came out. Fortunately, I came across a photo processing service engaged in retouching and other effects, and they helped me a lot. Since then, I realized that I like it and I want to try it.