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How does ServiceNow count Integration Hub transactions?

Jacques Clement
Kilo Sage
Kilo Sage

Integration Hub and now Automation Engine come with three tiers: Starter, Professional and Enterprise. Each tier comes with a number of transactions per year, respectively 1M, 3M and 6M. Then additional pack of transactions can be purchased.

I have been debating with colleagues whether those transactions were only considered if executed via Flow Designer and Integration Hub, or if any outbound activity was deemed a transaction occurrence.

Specifically, from a transaction consumption perspective, is it the same to use the REST Spoke in Flow Designer, vs. using the sn_ws.RESTMessageV2 class in a script. Would both equally count as 1 consumed transaction?

Any feedback would be greatly appreciated!

PS - the IntegrationHub Usage dashboard shows the number of transactions, but here as well, I am not 100% sure what transactions are considered. Are we talking about only transactions that were initiated by spokes, or does it also include outbound REST messages triggered by sn_ws.RESTMessageV2?

5 REPLIES 5

Aditya D
Tera Contributor

just to extend this question further, do login attempts ( in a OpenID SSO i.e. Azure AD) count as IH transactions?  @Maik Skoddow