How is the Backordered field calculated on a Request Item?

Stijn Verhulst3
Kilo Guru

Hi everyone,

I've been searching what the exact logic is behind the Backordered field on Request Item level. Can someone tell me how and where it's being calculated? I've searched through Business Rules, Script Includes, Client Scripts but couldn't find anything up to now.

Much appreciated if you can help me out!

Kind regards,

Stijn

1 ACCEPTED SOLUTION

Brad Tilton
ServiceNow Employee
ServiceNow Employee

I don't think it has any automation built around it OOB. I think it just exists to be available to you if you want to use it to indicate that the item is backordered.


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2 REPLIES 2

Brad Tilton
ServiceNow Employee
ServiceNow Employee

I don't think it has any automation built around it OOB. I think it just exists to be available to you if you want to use it to indicate that the item is backordered.


Thanks Brad,



that explains perfectly why I wasn't able at all to find OOB automation. And somehow makes sense it's up to the customer to decide when and how will be decided the item must be backordered



Thx!