How is the Business Stakeholder role licensed

[jsnmllr1981]

I was excited to see the Business Stakeholder role in New York but when I looked it said it had an additional cost.  Does anyone know how this is licensed? We have ITSM Pro

[Jeff Currier]

Business Stakeholder is per user. You would give this to anyone who doesn’t have an ITSM Pro license as you current fulfilled don’t need it. This would be for those who need to approve or need to view reports or dashboards but not work on incidents or cases. Even for those with HRSD, ITBM or SecOps they can use Business Stakeholder too, but you would not get it for anyone who already has those licenses. It could replace approver licenses you already have. You also need to be on the New York version or higher to use Business Stakeholder

[jsnmllr1981]

I understand what it's for, I guess I was wondering if there was an extra cost for this role or if it was included with ITSM pro, sorry for the missunderstanding 

[Jeff Currier · Accepted solution]

Yes, it is a paid subscription. It is similar to what was the approver license but now with more functionality. It is significantly less expensive than your ITSM Pro licenses and your account team can give you specific pricing to match the value it would provide your organization

[jsnmllr1981]

Thank you