How To remove Field from Service Operation workspace

[Aparna Gurav]

Hello Team,

I want to remove the below fields from the Incident form in the service operation workspace, Can anyone suggest how to do that?

[SK Chand Basha]

Hi @Aparna Gurav 

From  the Native UI

Incident-> All

Click on hamburger icon select view

Navigate to Service operation workspace view

And from the form layout remove the above fields. 

Mark it helpful and Accept solution!! If this helps you to understand. 

[Aparna Gurav]

@SK Chand Basha : I don't see fields in the Service Operation workspace.

[Sumanth16]

Hi Aparna,

There is a workspace view on the incident form.

Just select that view and update the fields and the same will be visible in agent workspace as well.

Thanks & Regards,

Sumanth Meda

[Aparna Gurav]

@Sumanth16 : I don't see fields in the Service Operation workspace.