Hi everyone! Good day!
Our team is currently working on transitioning from old ServiceNow Portal to EC Portal. And we would like to change the OOB of EC Portal when opening the ticket because it does not have enough details.
We are planning to add the Assignment Group, Assigned To, State and Description of the request (See sample screenshot below). Can someone please help me with the configuration? Thank you.
Navigate to Standard Ticket -> Standard Ticket Configuration
Open Incident ticket configuration and Update Info region
State field can't be added to Info fields
However it is already appearing on the right
Navigate to Standard Ticket -> Standard Ticket Configuration
Open Incident ticket configuration and Update Info region
State field can't be added to Info fields
However it is already appearing on the right
