How to add the current URL of Service Portal in DEV, TEST and PROD instances?

[Byron Plant]

Hi everyone!

I recently created a new Icon Link in our Service Portal. This Icon Link once click will redirect user to a KB Article in the Service Portal as well.

I just copied the Permalink of the KB Article and paste it on the HREF/URL field (See screenshot below. Kindly zoom in to the photo so you can see it properly)


The problem is since I created this all in DEV the Permalink was also from dev as well. So when we moved the update set to TEST, the ICON LINK redirected me to the service portal of DEV Instance which is incorrect. 

Can someone teach me how to fix this?

[Byron Plant]

Thank you so much Sushma! It's working now. Have a great day!

[shloke04]

Seeing you on community after long time Byron. Have a great day too 🙂

Regards,

Shloke

[shloke04 · Accepted solution]

Hi,

In order to make it independent of instance, just use URL like below:

/sp?id=kb_article_view&sys_kb_id=53e0c9b1474321009db4b5b08b9a71fd

Just make sure to replace the sys id here which you want and "sp" with your Portal suffix.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[shloke04]

Please try and let me know if you are facing an issue.

Regards,

Shloke

[Byron Plant]

Thank you so much @shloke04 it's working now! Have a great day. 🙂