Can we search for keywords inside the attachment of a knowledge article in SNOW tool?
Hi,One of my end users of SNOW asked if they can search for keywords inside the attachment of a knowledge article. Please let me know.ThanksRajesh
Forum Posts
Resolved! How to customize rendering of stage completion Self-Service Requested Items or My Requests?
I have added a condition to an approval step to handle system cancellation of a requested item when the approval has been pending for 15 days. This image shows what the stage looks like on two different requested items, one rejected and the other can...
GlideRecord get label of reference field instead of sys_id
Hi, is there a way to get the label of the reference field from GlideRecord. instead of sys_id?Here are some screenshots: Specifications: u_topic field is referenced from another table.
Resolved! Request (REQ) and Requested Item (RITM) Approvals
I've been running ServiceNow for a few weeks with only the Incident Management module configured. We are now looking at the Service Catalog and Requests(REQ)/Request Items(RITM). The first thing we are working on is a simple Request Form which submit...
Schedule to make KB Article retired if expired
Hi folks, I have a automating knowledge article question this time, and hoping you could give me a hand. in Knowledge Base Article (KB), the OOTB design when an article's valid to is expired, in other words, valid to < today, it does not set to a...
Resolved! Disable redirect on menu section of a dropdown menu
I am developing a site using CMS. I have created a site which uses a navigational menu. The menu used is a dropdown. I want to disable the redirect feature on the menu section. On clicking any of the menu section, I have right now set the page to rel...
Resolved! workflow notification using email template
Hi, is there a way to make workflow notifications subject and body retrieved from email template in ServiceNow?Instead of hardcoding the email in the subject and body. I just want to retrieved the email template.Thanks and Best Regards,Tadz
What is the difference between Record Producer and a Form to get record?
Because-we get record from form and on submit that record is added to related table-record producer also get record and insert it into related tableWhen to use them?
How to change the background color of the tootoltip
Want to change the black color to some other color .Can we do this?
Resolved! UI Action button that stays on a form and doesn't lose changes when it doesn't meet requirements
Hello everyone,I am hoping someone can help me with this one.We have decided to allow our users to create duplicates from existing/old request tickets, but I have been tasked with preventing them from just creating an exact duplicate (change short de...
Resolved! How do I hide a Catalog Item label?
I can't seem to find either a UI Policy or Client Script that will allow me to hide a Catalog Item label - everything I am seeing is more modifying a label not hiding it. I am trying to do so by Role.>Using the 'Read roles' function on the label va...
Is there a way to change the color of the background color of an entire form?
I'm trying to change the background color from white to a color of choice. I would like the color to be constant and not onLoad or onChange or anything like that. I found how to do this on labels, but not on the entire form? I would also like t...
Dashboard can we have a filter condition to generate dynamic reports
In dashboard can we have a filter condition to generate dynamic reports on based of condition we select? for ex: We created dashboard for incident and can we change assignment group and generate reports for same. suppose my assignment group is Databa...
Resolved! How do you allow the requestor of a service catalog item to edit the item variables during a defined stage of the catalog item workflow?
I have a service catalog item that contain about 150 variables. Once the user orders the item, and the RITM is created, I would like the user to be able to edit the RITM variables during the initial stage of the workflow I have defined as "pending". ...
Resolved! Sys_ID does not show up in cmdb_ci_application_software
I have a web service where we are going to populate cmdb_ci_application_software. When creating the web service, I copied all target fields to create custom import set table for source. We need to track the sys_id in the cmdb_ci_application_softwar...
