Add Image with Catalog Item Field
Hi,I want to add image next to the label with tool tip in Catalog item.Please help me the script/setup to fix this.Regards,RK
Forum Posts
RITM is not getting generated when I submit any catalog service request from my Instance.
Hi,In service catalog, for any Catalog Item when I submit the service request No RITM is attached to it. Instead it shows 'Order Empty' error.Even when I open the Request, RITM is obviously not attached however it doesn't allow me to attache any RITM...
How to disable requested for from Two-Step checkout in Shopping cart
I need to disable the requested for from the Two-Step checkout Shopping cart but I am not sure how to do it. I have noticed in other posts that this can be done by going to Service Catalog > Catalog Definition > Maintain Cart Layouts. but I do not ha...
Resolved! How to set assignment group based on variable in a record producer
Hello,I'm currently creating a record producer(which creates an incident) and I'm trying to configure an assignment group based on a variable.The variable name is able_log and has two values, YES and NO.If the user chooses NO, the incident must be as...
Looking for location of content templates
I was looking at the content of a cms block I noticed the line below <g:inline template="welcome_content.xml"/> that seemed to be pulling it's content from an xml file. Where could I possibly find this file to edit? Thanks in advance!
add approval button to RITM form
Is it possible to add an Approve & Reject button to the RITM form?
What is the difference between posting Comments and Flagging a Knowledge article?
What is the difference between posting Comments and Flagging a Knowledge article.?I've looking in documentation and nothing is popping out at me. I'm sure it is a simple concept. We are on Knowledge v3, Geneva patch 6
Update CI attributes
I have a requirement to create one screen where there will be CI and class field . Upon selection of CI and Class it will display all its attributes on the screen. User can go ahead and modify the field Values. After updating it will go through an ap...
Resolved! Update Sets Best Practice
I moved an update set today from my DEV environment to my QA environment however I noticed that my email notifications didn't make it over to QA. Question 1: Does email notifications transfer over with update sets? Question 2: If it does, what is...
how to populate variables with custom tables columns
i have created one custom table with columns:city,location,name,schedule.Name is made as display true.i want to populate all values in a catalog item with variables city,location,name,schedule respectively.All variables are reference type on that c...
Resolved! Clear or hide empty value of unused variable on sc_req_item (variable editor)form
I create catalog item via service catalog >> maintain items. There's a variable for user to choose number of line to input data. Then I use catalog UI policies to manage to hide variables on screen as necessary. From captured screen : if "Add Hardwar...
Attachment disappears when catalog item generates change request as a record producer
Is there a way to copy attachments from service catalog item to record producer? what happens is when a catalog request gets submitted with attachment it appears when you hit submit (when it generates change request for that catalog item record produ...
Do we have RTO and RPO for CMDB
Hi All,Do we have any RTO or RPO attributes available in the CMDB?What is the format of these fields? What CI classes are these attributes on?Please provide your suggestion.Thanks in advance.
Renewal process in Knowledge
I sat by a gentleman in a Knowledge Poker session at the conference and I wish now that I would have retrieved his business contact.He had a great KB renewal process set up in which, instead of a Valid To date, he had what must be a custom field that...
Best way to separate public and private KB articles?
I am playing around with some ideas on how to manage knowledge base articles and would like to see your views on this.The idea that I would like to try is to have some articles visible for customers and some articles visible only for internal staff.T...
