I am calling my UI Page within iFrame. When I try to do ${RP.getParameterValue('sys_id')}, it is not returning the sys_id of the incident record. I think its because the UI Page is within iFrame. So, with javascript I was able to get the part of the ...
I have a form in the service catalog for ordering an item. The first field in the form is a reference field to sys_user. This field is auto-filled with the name of the person ordering the item. And the second field is the phone number of the user.I w...
I'm hoping someone can help me. I need to put a link to an external site on a catalog item. The problem is that the link is being built from a variable on the catalog item so I don't have the full link until the page is loaded:I have a custom tab...
We have defined a workflow on the sc_req_item table. I want to populate the short description on the parent request from this workflow. I see the option to do this.... I can select the "parent.short_description" field and can give this a specific con...
A good amount of time ago our Knowledge module was configured, but as time has past, it is not configured in the way that would work best for us and our employees. Is there a way to reset the entire Knowledge module back to the OOB version to start...
Hi All,I am currently working on service catalog :FUJI Version.I have done with a requirement that on selecting request type some fields to be populated based on the type select .This catalog Item form has been designed with Container and splits.Now ...
I have multi line field on my catalog in which I need values populated from a table . There is a field "user" in my table which should be mapped to "requested for" field in catalog form.If both the fields (user == requested for ) matches then I need ...
We want to improve our search results. What is the difference between using keywords "pinned" to articles versus using meta in knowledge articles? Currently, we use keywords to pin an article to the featured content area of the homepage and meta for ...
I'm attempting to include a dynamic content block in a layout via <g:content_block type="content_block_programmatic" id="c29676280f1e8600116be388b1050e50"/> in order to have it appear across an entire site (preventing me from having to add it to ever...
I have some live workflow items that were set up incorrectly and are now stuck. There was a 'If' activity with an answer of yes or no but both the yes and the no linked to a join activity so of course the join activity couldn't complete. Is there...
I am trying to implement a clickable link to the RITM# in a catalog task. What is the general syntax around this? I've read up on the wiki.function onDisplay(current, g_scratchpad) { //This function will be automatically called when this rule is pr...
Is there a way to manually create tasks or changes from a service catalog request?Example:User requests a new server to be built through the service catalog. This request will be sent to the Server Team for approval. If approved, the Network and ...
Hello there SN Community,My company has recently decided to decrease the Expected Time/Delivery Time for our SC and I am having some trouble updating the Expected Time for the SC item in the workflow properties editor.The workflow is a published work...
Need assistance with workflow activity catalog tasks. I need the workflow activity catalog task to accept additional conditions. I can add new conditions to the activity, but it is not accepting it and the catalog task activity just sits there. Am I ...
Hi I'm using the below code in Incident business rule in Dev ServiceNow to insert an incident in my Test ServiceNow using SOAP Message. It is working fine. But I also want to send over the attachments using the SOAPMessage. Is it possible to send ...
