How to add the current URL of Service Portal in DEV, TEST and PROD instances?

[Byron Plant]

Hi everyone!

I recently created a new Icon Link in our Service Portal. This Icon Link once click will redirect user to a KB Article in the Service Portal as well.

I just copied the Permalink of the KB Article and paste it on the HREF/URL field (See screenshot below. Kindly zoom in to the photo so you can see it properly)


The problem is since I created this all in DEV the Permalink was also from dev as well. So when we moved the update set to TEST, the ICON LINK redirected me to the service portal of DEV Instance which is incorrect. 

Can someone teach me how to fix this?

[shloke04]

Hi @Byron Plant 

I believe by mistake, you have marked your own answer as correct. Can you please mark my answer as correct and close this thread for others.

Regards,

Shloke 

[shloke04]

Hi @Byron Plant 

I believe by mistake, you have marked your own answer as correct. Can you please mark my answer as correct and close this thread for others.

Regards,

Shloke 

[Anurag Tripathi]

Or Mine  🙂

[Byron Plant]

I feel bad :(. I just found out that I cannot mark all answers as correct. But I am grateful to you. I promise to mark your answer correct If I have a new question. Thank you so much again Anurag.

[Anurag Tripathi]

no worries mate. as an author you choose whatever worked for you.  Absolutely fine.