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I am playing around with some ideas on how to manage knowledge base articles and would like to see your views on this.The idea that I would like to try is to have some articles visible for customers and some articles visible only for internal staff.T...
Does anyone know the difference in a task record's Related Links section between "Related knowledge" and "Attached knowledge"?As per attached screens, I can see that the Attached knowledge feature is for linking knowledge records to a task Record. ...
We recently noticed that when a user rejects a request using the UI Action of Reject it does not force them to enter comments. I'm trying to make it so comments are mandatory on reject even when using the UI button. I put the following code in th...
Hello experts,We are implementing the Contextual Search and it is working great. We have several different teams using the incident management but we are only starting knowledgebase with one team. If I turn on Contextual Search then everyone will see...
The form has way too much white space and just does not look right. How do we reduce the amount of white space between variables?
We are decommissioning a table field but if I don't delete the column, is there any way to complete hide the column from list view, reporting, etc?
Hi All,I have three choices B, C & L depending on which the user selects I like to show an info message for that choice and hide the others if the choice changes. currently only the choice L will display and if I rem out the hide fields the show fiel...
Consider that my Task table has 10 records(Task type is not relevant). Record #1: Short Description = "Hello bla bla bla World";Record #2: Doesn't contain neither "Hello" nor "World"Record #3: Short Description = "HELLO WORLD";Record #4: Doesn't cont...
Can you tell me what tables I need to use. I am assuming i need to add a record to the sc_request table then a record to the sc_req_item table?I can add the request to the sc_request successfully but when I try to add the item to create the RIT ...
We are developing an integration with a third-party ticketing system. The third-party requires us to support mutual authentication (I know, one way to the 3rd party, not to SNOW).So I'm trying to have our IT MSP purchase SSL certificates for ou...
We have two different Geneva instances. When attempting to embed an iframe youtube video or similar into the source code of a knowledge article, it shows up in the preview Wysiwyg editor but on clicking "Save", the iframe is removed from the code a...
I have a need to display a date 7 days from the current day in the subject line of a notification in a ServiceNow workflow.new GlideDateTime(gs.daysAgo(-7)).getDate()This JS works, but it doesn't work in the subject line of the notification. How do...
Hi,I am having a requirement to show only active locations on a service catalog. I have created a lookup selectbox and lookup table is set to location, When i make some countries inactive they shouldn't be available as a selecting option. If it were ...
Has anyone had this error on import: Unable to format -undefined-undefined using format string yyyy-MM-dd for field u_rehire_date.
Hi All,We got a requirement that when a request is rejected at any level (either at the request level or requested item level) i need a RESUBMIT button on the RITM form so that the end user should be able to resubmit the request if required.I am ab...