Issue with my Dev Instance(keeps on loading in application navigator)
Application navigator is in-accessible, keeps on loading. https://dev63172.service-now.com/
Forum Posts
SMS Delivery Issue to AT&T Devices
Anyone else having issues sending notifications from ServiceNow via email to AT&T SMS devices? For many years we've used the Email2SMS functionality that nearly every US provider supports to send text messages to our users via their SMS email address...
Images in description field
Hi, Im wondering if its possible to have an image visible in the description field for an incident? When a user sends a ticket by email and has images in the email, the images get uploaded and put as attachments. But I want them showing together with...
Resolved! How to exclude the current record in a query?
I am doing a relationship related list and want to exclude the current incident I'm on. How would I go about doing this?
Exclude and Preserve CMDB tables
How everyone excluding and preserving the CMDB data during cloning. We don't want our PROD data to be copied to DEV also we don't want DEV data to be cleared after cloning by cleanup script. For a note , the existing OOB preserve and exclude option ...
setRequestBodyFromAttachment results in response "post request body is missing content"
Hi community, I am using rest message to post attachments to 3rd party tool, Im using setRequestbodyfromattachment(attacment_sysId); but ECC queue is returning "post request body is missing content" error.If I use base64 code as a body it is working...
Resolved! RESt API attachment timeout over 300s
I have a big file in sys_attachments that I am trying to retrieve with a REST API call to the Attachment API. The file is 279MB I increased the API Attachment Request timeout from the default 60 seconds to 360s just to allow this file going out. Howe...
Resolved! Automate the Auto Map Matching Fields
Hi, I'm looking for a way to auto map matching field between two tables (Source and Target) without doing it manually. I want to create a scheduled transformation that automatically maps the matching fields. Is this possible through script or other m...
Resolved! getAbsoluteBase() method is a liar
If you look at the table definition of the [cmdb_ci] table in Geneva or Helsinki, it appears to be an extension of the [cmdb] table. However, TableUtils seem to have a different view on this matter or rather some doubts about the relationship between...
Resolved! Workflow Catalog Task Advanced Script Help
Hello, I'm trying to add some scripting to a catalog task created by a hardware catalog item's workflow. I would like the catalog task to be assigned to an individual based on the task's associated computer > scope data (a reference table used to mar...
Resolved! Client script to work only when the record is active
Hi, I have two forms as mentioned below 1. SIM 2.Company phone I have return the below client script to populate assigned to information from company phone table in SIM form, when phone number field is populated and it is working fine. I want the hel...
Resolved! Sync data in sys_user table between multiple prod instances
I need to sync data between 2 prod instances with same sys_id in both the instances.What is the best possible option to do that.
Resolved! How to read variables in variable editor in incident?
Is there a way to read the variable from variable editor defined on incident on update or insert business rule?
Understanding CI Identification and Reconciliation Process
Hi, when using the CMDBTransformUtil in onBefore scripts to identify CI's I need to understand how it processes the CMDB. I've tested the 'Identification Simulation Tool' and it seems like the IRE process only CI Classes 'higher' then the class addre...
Resolved! How to adjust the line height on html field
Hi Experts, Anyone knows how to adjust the line height of an html field I want to fix the line spacing to 1.5 i.e. Line height attribute in CSS however not sure how to do it on text field of knowledge article
