Hi all, Hoping for some guidance on this one.. We are looking to create a new Record Producer for submitting an incident. Ideally it should pull info from numerous fields into the producer.description field. However when setting this up it only one s...
I got a script that is setting the 'assignet_to' to null when the assignment group changes. I want the same script to set the state to a value 1 (Unassigned).It sort of does it, but initially displays 1, instead of Unassigned. How do I get it to disp...
I'm trying to pull off an Okta integration via Multi-Provider SSO, but I'm having difficulty in two areas:1) AuthenticationWe created a dummy user on both ServiceNow and Okta, and the SSO component worked smooth. So we attempted to test with a us...
Question about Order Guides.I have an order guide with 3 items that can be selected. On the main "Describe Needs" page, I have some variables that cascade to the 3 possible items. If I fill this in, then select the 3 items and complete the forms ...
Can basic view rules and advanced view scripts work together, or do i have to combine them into one for the most streamlined way to manage these views ? I am wondering if someone can assist me with adding to this current view rule script. View rules...
Good Afternoon, I am looking to see if SN can be a solution for a more streamlined process that we use. When we find small enhancements or things that we want to fix within ServiceNow, we currently use an excel spreadsheet with who that job is assign...
Hi, I want to move my record producer created in service catalog to service portal for better ui or how to create record producer in service portal
Hello, I need to give role to some users to just view workflow , not create workflow or publish it. This role exist ? Thank you
Hello Community. I activated the attachment index on a table and created a search source for the same table so I could search for it on the service portal. The search is working as expected, but I want the attachment to show on the result page just l...
We are planning to use contextual search and the option to attach knowledge articles to incidents.I have configured the attach button to 'embed link to article' but I'm wondering if it is possible to include a standard message when using the 'Attach'...
Hi,What would you say is the best practice for setting up a knowledge base?How many knowledge bases and what to call them,How many categories and what to call them.I'm wondering.
Hi Everyone, I have a requirement as to clean the records in the table 'cert_audit_result', firstly I couldn't even access the records in the table as it is containing many records. Even the instance goes down while typing the audit results table. An...
Our customers on different instances are asking how many licences? 1. Purchased 2. Used How can I find this information in ServiceNow for each instance? (One is London - one is Istanbul) I assume the answer to purchased is to ask our ServiceNow rep...
Happy New Year Everyone. I was able to amend a roll up calculation in PPM with Financials and then have a client script perform a calculation to convert hours to days but I'm stuck with a similar financial requirement. Everything is OOTB in our Proje...
If a customer posts a question to the knowledge base is it possible to remove it? I am using Service Portal Designer for our customer community. I need to be able to remove any inappropriate content. Thanks, Lisa
