Hi All, We have a requirement to send out "reply" emails (from within ServiceNow, as email notifications) in response to some inbound emails received in a ServiceNow instance. I tried tweaking the headers in the sys_email record to add the "In-Reply-...
I have a widget in my portal, of type "Data Table from Instance Definition". It displays a bunch of tasks assigned to a user. These tasks can be of different types, so i want a visual hint of that - e.g. an icon in the left-most column, that's specif...
Dear all, I am actually trying to use the Master Incident app in ServiceNow and I am desperately trying to setup conference call for a demo case. I have activated following plugin : - com.snc.notify- com.snc.on_call_rotation But for some reason the C...
How do I set the View name to the default view in the Module [sys_app_module] form? The title of the default view is "Default view", but the name is empty. How can I enter an empty value in the view_name field, since this field is a string (and not a...
Hello, Just wondering if anyone knows how to remove this info message that pops up when you Create a New Incident from the Service Portal? I created a brand new record producer, put that in the Service Portal, and this info message still pops up. ...
Hi Community,We are unable to transfer portal menu items (sp_rectangle_menu_item) using update setsError message:Could not find a record in sp_rectangle_menu_item for column sp_rectangle_menu_item referenced in this updateAnyone experiencing the same...
Hi, How to send an image file in a REST call using RESTMessageV2 platform API? (Payload body content type : application/octet-stream) Thanks., Mohan..
I have a requirement in which i have to restrict the attachment type on service portal on a record producer, without putting the same restriction on any tables or any other catalog items/record producers. Please assist how I can achieve this? I don't...
We had an issue where the CI/Asset sync wasn't working in every case. I found out that it was most likely because product models were created without CI classes and/or Asset classes being defined. I rebuilt all of the product models and moved everyt...
Dear all, I am new to service now and i am actually running the Self pack fundamental training. Once section I have cover is CMDB, CI, Dependency View, RelationShip editor,ImportSet, transformation Then at the end of the recap of the modules theire a...
Hi, On my custom table(Relocation request) form, I have a related list showing records that are created from UI action 'Create Incident'. I created below defined related list with below details. However when there are multiple records mapped to a sin...
Hi all, I nees to set a default view in the forms, different to the original "default view" proposed OOTB form the system. I have try to use the View Rule, but when one one of this is activated, the user can't change view.. My idea is to propose m...
As we're all aware, creating knowledge and having it available in the knowledge base isn't enough. You need to manage the knowledge after it is created. There's a few reports that either I or Erich Zirnhelt have created that provide me some insight i...
This is probably the wrong area but, yesterday we upgraded our production instance from Istanbul to Kingston and everything went smoothly apart from the Mid Servers failing to upgrade. The Mid Servers are on devices which are shared for our Test and ...
Hi, I have a requirement to create a GlideDialog Window from a UI action on the case form called 'Merge'. This window has both a reference field pointing to the case table and a multiline text field. This is working all fine. However the next step ...
