how to allow access to single catalog to snc_external user

[Varun Sharma]

Hi Experts, 

I've currently a requirement where i need to create a catalog item for external Company users ( more than 20000 ) , currently they rely on emails to communicate requirements. 

Their records are created on servicenow using the okta, and they have snc_external user. i want to expose a single catalog item to it. 

Can any please suggest how to go about this requirement. 

Regards, 

Varun Sharma

[Mark Manders]

Since the users are in the system, they can login. That means you can create a catalog item just for them, using user criteria. That way they have only that item visible on the portal (assuming you also have user criteria on the others)

[Sohail Khilji · Accepted solution]

Hi @Varun Sharma,

The below steps must help.

1. Navigate to any Out of the box Instance
2. If snc_internal and snc_external roles are not added to instance, install the "Explicit Roles" plugin. Refer to "Explicit Roles" documentation for more information
3. Once plugin is installed. Create new user or edit roles for an existing User so User has only snc_external role - This is for testing purpose. 
4. Navigate to service portal ➔ homepage. For Out of the box it is index page.
   https://<your-instance>.service-now.com/nav_to.do?uri=sp_page.do?sys_id=46cc384147532100ba13a5554ee49009
   
   
5. Give snc_external role to page. 
6. Go to sc_cat_item page and give snc_external role to page.
   https://<your-instance>.service-now.com/nav_to.do?uri=sp_page.do?sys_id=9f12251147132100ba13a5554ee490f4
   
   
7. Go to widget SC Catalog Item and give snc_external role to widget
   https://<your-instance>.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=3c29786e87133200e0ef0cf888cb0bdf
   
   
8. Open your Catalog item for ex. Apple ipad 3. 
9. Add related lists "Available for " and "Not available for". 
10. Go to "Not available for" related lists and edit it. Remove SNC External. 
11. Go to "available for" related lists and edit it. Add SNC External. 
12. Login as External User created in step 3. 
13. Go to Service Catalog and browser by category - Apple ipad 3 will be available for user. 

refer 

[Varun Sharma]

Thanks aton for help Sohail. :- )